**About Us**:
Global Facilities Maintenance has been delivering comprehensive Programmed Maintenance and Reactive Service Solutions to large commercial food, beverage and industrial equipment for customers across Australia for 30 years.
We provide food and beverage equipment installation, warranty servicing, programmed maintenance and reactive services for bakery, butchery, delicatessens, clubs, cafes, restaurants and more.
**About the Role**:
We are seeking a full time Service Administrator to be responsible for:
- General Administration duties, including invoicing, updating pricing & field schedules,
- Updating the Asset Management database.
- Confirming job status and taking relevant action as required.
- Assist with warranty claims and submissions.
- Ensure jobs are updated and processed in a timely manner to enable timely invoicing.
- Assist with recruiting and onboarding new contractors.
- Record customer communications accurately in relevant job notes.
In the initial stages this role will be heavily involved in invoicing current jobs which have been underway, and then will transition across to broader Service Administration duties.
**Requirements**:
- has had experience with either Service Administration, Customer Service or other Administration previously.
- Strong experience with Word, Excel, PowerPoint and Outlook.
Highly desirable but not essential:
- Experience with The Service Manager (TSM) software
- Mechanical aptitude to assist background knowledge with technicians, such as knowledge regarding tools of trade (though we are prepared to train in this area).
**Benefits**:
- Enjoy the benefits of our test kitchen on a monthly basis - who can say no to fresh doughnuts and bread
- Unlimited coffee to keep you fully charged through your work day
- Flexibility in hours of work to suit your schedule - open to Full time or Part Time, or a start and finish anywhere between 7am and 6pm.
- Boost your income with our Employee Referral Program and Service Awards at 5, 10 and 15 years service.
- Employee Assistance Program offered.
- Very supportive of your growth and development through various training initiatives.
- The best part of this role is the supportive, energetic and collaborative team you will work alongside.
**Contact Details**: