SA, Adelaide
Information Technology
17849BR
About us:
At Lockheed Martin Australia, we believe that when people are empowered, inspired, and supported, they can achieve extraordinary things. We embrace flexibility, so our people can be their best inside and outside of work. We champion inclusion and continuous learning, ensuring all voices are heard and valued. And we thrive on collaboration, turning challenges into opportunities for growth and innovation. As a leader in national security, our innovative and diverse programs create a more secure future for Australia across space, air, land, sea, and cyber domains. Every day is a chance to solve the world's most complex challenges and make a profound impact. Experience it here.
AIR6500 is the RAAF's $3 billion program to develop a joint air battle management system that builds on the capabilities offered by Next Generation sensor and command and control systems. AIR6500 will create a fully networked 'system of systems' that synchronises air and missile defence operations in joint and coalition environments, maximising situational awareness and enhancing the speed of decision making across the battlespace
Your responsibilities will include:
As an ICT Support Officer on the AIR6500 Program, you will provide first-level technical and customer support to users and project teams, ensuring the stability, security, and reliability of mission-critical systems. You will work closely with the Operating Support Team, IPT groups, and Field Service Representatives to deliver robust ICT support across complex physical and virtual environments.
Your day-to-day work will involve:
* Provide first-level technical and customer support across AIR6500 systems.
* Analyse and resolve technical issues or escalate within agreed SLAs.
* Conduct daily monitoring and system health checks to identify and mitigate issues.
* Action Help Desk tickets and ensure timely completion in line with SLAs.
* Maintain 1st and 2nd level support across Windows and Linux virtualised desktop environments.
* Provide 1st level support for applications, Windows and Linux servers, networking, storage, backup systems and UPS.
* Troubleshoot issues across physical and virtual ICT environments.
* Support IT asset audits and disposals.
* Assist with installation and configuration of end-user devices (thin clients, workstations, monitors, KVMs).
* Contribute to Business Continuity and Disaster Recovery planning, building, and testing.
* Assist with process improvement and maintain accurate support documentation.
About you:
* Experience in a Help Desk or Systems Administration role, or a relevant IT degree/TAFE/industry qualification.
* Experience working in an Agile/DevSecOps environment using Atlassian Jira and Confluence.
* Proficiency with account and group management in Active Directory.
* Understanding of ICT security concepts within classified Defence environments (ISM, Essential 8, PSPF, DSPF, best-practice frameworks).
Desirable
* Knowledge of ITIL Service Management practices.
* Experience with Defence ICT systems.
* Demonstrated ability to work effectively in collaborative team environments.
Special Requirements:
Applicants must be eligible to obtain and maintain an Australian Defence Security Clearance and employment may be contingent on the provision of further personal information including citizenship to ensure compliance with international export control legislation and regulations.
A Veteran-friendly Workplace:
Veterans are encouraged to apply. We highly value the unique skills and experiences that veterans and transitioning service members can contribute to our team.
What we offer you:
* When you join Lockheed Martin, you work on projects you won't experience anywhere else.
* We offer you a range of benefits built to suit you, no matter what stage of life you are in.
* Flexible work & Hybrid work options
* Access to our online discounts program offering immediate discounts or cashback.
* A variety of leave options including Purchase Leave to support you and your family
* Additional benefits such as Novated Leasing and Fitness Programs
* Learning & Development platforms to encourage ongoing self-development.
Equal Opportunity Statement
Lockheed Martin Australia supports Equal Employment Opportunity and values diversity in the workplace by creating a place of employment that is, free of unlawful discrimination and is harassment free, fair, ethical, inclusive, and values the contribution of all its employees. By leveraging our employees' unique talents and experiences, we will deliver innovative, affordable solutions and unparalleled customer value.
As part of our endeavours to increase participation of Indigenous Australians, we welcome applications from all people, including Aboriginal and Torres Strait Islander people.
We are committed to creating a workplace where everyone can thrive. If you are selected for this role, we would be happy to discuss any accommodations that will help you to be successful.
Vacancy Country
Australia
Vacancy Type
Permanent
Employee Type
Full Time