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Vertical Scope Group Consultant – Expert, Trusted & Reputable in #ICT and #Cyber
Join Vertical Scope Group's (VSG) Professional Services Division in Canberra as we are seeking a driven, highly skilled and competent TS PV cleared, Business Analyst to join our award-winning team in supporting our Defence and Intelligence Community customers.
About you:
* Previous experience with ITSM.
* Previous experience with implementing process.
* Previous experience with continuous improvement.
About the role:
Business Analyst with experience in ITSM strategy, service design, service transition, service operation, service delivery and continual service improvement and responsibility for:
* developing and implementing processes to achieve service level management
* improving IT service availability and user experience
* enabling the continuous improvement of core ITIL Practices including Incident Management,
* Change Enablement, Service Catalogue, Monitoring & Event and Measurement & Reporting.
About Vertical Scope Group:
Vertical Scope Group (VSG) is a proudly 100% Australian owned and operated specialist ICT consultancy, and a DISP Level 3 member, specialising in delivering impactful ICT, cyber security, and complex workforce solutions to Australia's most critical national programs.
We are a multi-award-winning organisation, recognised for our deep commitment to excellence in service, social purpose, and diversity:
* 2025 Australian Owned Business of the Year
* 2025 RCSA Excellence in Diversity, Equity, Inclusion & Belonging
* 2022 RCSA Excellence in Client Services
* 2021 RCSA Excellence in Social Purpose
What We Offer Our Employees:
* Paid training, professional development, and certification budget
* Flexible work arrangements if applicable
* Access to high-impact roles across Defence, National Security, Federal Government and national projects of significance
* Additional 1% superannuation contribution
* Leave options including: Birthday leave, Defence leave etc
* Fortnightly payroll and industry engagement events
* A values-led team that celebrates your contribution and progression
Apply Now or Connect:
If you're looking to apply your skills where they truly matter, in a mission-driven team delivering sovereign outcomes, apply now or reach out for a confidential conversation.
Know someone great? Refer them via our Referral Program: www.verticalscope.com.au/refer-a-candidate
Vertical Scope Group is committed to workforce equity. We actively encourage applications from Veterans and their partners, Aboriginal and Torres Strait Islander peoples, women, neurodiverse individuals, and people from culturally and linguistically diverse backgrounds.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Vertical Scope Group by 2x
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