Overview
Join to apply for the Onsite Print Valet role at Illawarra Mercury.
Ready to combine your customer service skills with hands-on support in a busy campus setting? We’re looking for an Onsite Print Valet to provide on-site support for one of our key clients based in Wollongong. Based primarily in their main campus library, you’ll be the go-to person for print support, troubleshooting, and keeping everything running smoothly across the site. This is a casual role offering full-time hours, and full training will be provided, perfect if you’re looking to build your skills in a supportive environment.
Who We Are
With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading MSPs. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.
The role
As An Onsite Print Valet, You Will
- Provide technical support - Help students and staff with printer and copier issues, ensuring quick, effective solutions.
- Manage toner and consumables - Deliver and monitor stock across campus and nearby locations.
- Diagnose and troubleshoot faults - Keep printers and copiers operational and minimise downtime.
- Deliver great customer service - Be a friendly and reliable point of contact for the campus community.
- Manage kiosks and cash handling - Oversee two on-campus cashiers, including EFTPOS system maintenance, balancing, and banking.
- Provide additional services - Offer binding and laminating services for students and staff.
- Collaborate and report - Document service activities and liaise with the university IT and support teams to keep processes seamless.
About You
You’ll thrive in this role if you:
- Have a technical mindset and enjoy solving problems (experience with printer maintenance is a bonus, but not essential)
- Provide excellent customer service and communicate clearly
- Are organised and able to manage multiple tasks effectively
- Are proactive and adaptable, ready to take on a variety of tasks each day
- Are looking to learn - we’ll provide all the training you need to succeed
What We Offer
- Casual role with full-time hours - a chance to learn on the job while enjoying consistent hours
- Full training provided - no experience required, just a willingness to learn
- Competitive pay that recognises your contribution
- Supportive, down-to-earth culture where your work is valued
- Extra perks, including birthday leave and wellbeing days to recharge
- Variety and growth - no two days are the same, and there’s always something new to learn
Please note: all shortlisted candidates will need to complete a National Police Check as part of the recruitment process.
Details
- Seniority level: Internship
- Employment type: Other
- Job function: Other
- Industries: Technology, Information and Media
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📌 Onsite Print Valet
🏢 ILLAWARRA MERCURY
📍 City of Wollongong