About the Role:
">
Key Assets Australia is seeking an experienced professional to lead the quality and service improvement initiatives in our Territory services. As a Quality and Service Improvement Lead, you will be responsible for developing and promoting mechanisms to support the delivery of safe and high-quality Out of Home Care services (OOHC), Sustaining Families services, and practices in the ACT.
">
Key Responsibilities:
">
">
* You will oversee quality and safeguarding to meet all legislative and organisational standards while helping to manage registration, audits, and promote culturally safe practices for our First Nations children.
">
* You will develop and review local procedures and improvement plans, lead audits, and ensure actions are tracked and completed.
">
* You will coordinate responses to incidents and complaints, maintain accurate records, and ensure reporting meets all requirements.
">
* You will provide guidance and training on care standards and policy to staff while supporting local and national practice improvements.
">
">
About You:
">
To be successful in this role, you'll come with:
">
">
* A recognised Social Work, Quality or Business Management Qualification.
">
* Minimum two years' experience in child safety, out of home care, or family services with at least one year of supervisory experience.
">
* Demonstrated experience in policy review within a quality framework and developing and maintaining quality and practice procedures.
">
* Demonstrated experience in quality management, compliance, and accreditation coordination.
">
* Strong knowledge of relevant legislation, policies, procedures, and current thinking regarding child safety, out of home care, and child safeguarding.
">
">
Benefits:
">
We offer a range of benefits to support your career growth and well-being:
">
">
* Generous leave provisions including birthday leave and 5 weeks annual leave after 2 years of service.
">
* Not-for-profit salary packaging available (up to $15,900/annum).
">
* Discounted health insurance memberships.
">
* Confidential counselling services.
">
* Ongoing face-to-face training and access to digital eLearning resources.
">
* An online library of professional development opportunities.
">
">
What We Offer:
">
At Key Assets Australia, we value our employees' contributions and commit to creating a positive and inclusive work environment. We are dedicated to achieving positive and lasting outcomes for children, families, and communities.
">
We pride ourselves on being inclusive and embracing diversity, which enables us to provide the best support possible to carers, families, children, and young people.
">
We believe in empowering our employees to bring their best selves to work, every day.
">
Qualifications and Skills:
">
You will need:
">
">
* A recognised Social Work, Quality or Business Management Qualification.
">
* Minimum two years' experience in child safety, out of home care, or family services with at least one year of supervisory experience.
">
* Demonstrated experience in policy review within a quality framework and developing and maintaining quality and practice procedures.
">
* Demonstrated experience in quality management, compliance, and accreditation coordination.
">
* Strong knowledge of relevant legislation, policies, procedures, and current thinking regarding child safety, out of home care, and child safeguarding.
">
">
Requirements:
">
You will need:
">
">
* A National Police Check.
">
* A valid WWCC.
">
* A full driver's licence.
">
">
Contact Information:
">
Please note that this job description is a general outline of the key responsibilities and qualifications required for the position. For further information, please contact the hiring manager.
">
We look forward to hearing from you!