A prominent State Government organisation is seeking a dedicated and organized Administrative Support Officer to join their Operational Communications division in Ballarat. This is a vital role ensuring our frontline emergency teams have the administrative backbone they need to serve the Victorian community every day. The Role at a Glance Location: Ballarat VIC Duration: ASAP start, with an initial booking until 05/06/2026 (strong potential for extension) Rate: $53.13 per hour super. Schedule: Average 28-hour week on a rotating roster (3-on/3-off or 4-on/4-off), including weekends, public holidays, and late-night finishes. Start times vary between 6:30 am and 4:00 pm. What You Will Do Working within our high-pressure communications centre, you will provide effective administrative and secretarial support to staff and management. Key responsibilities include: Operational Coordination: Manage the timing and location of operational crew meal breaks in CAD to ensure response capacity remains high. Communication: Act as the initial point of contact by screening radio calls from vehicles and handling routine phone enquiries from the public and staff. Data & Reporting: Accurately enter real-time information into the CAD system, log equipment failures, and generate daily resourcing reports. Office Support: Maintain administrative systems, manage internal/external mail, and assist Duty Managers with the recall of staff to duty. Our Ideal Candidate We are looking for a resilient professional who thrives in a fast-paced environment. Skills & Experience: High-Level Admin: Significant experience in providing administrative support and maintaining office systems. Technical Proficiency: Strong computer skills, including Microsoft Office (Word, Excel, Teams, Outlook). CAD Experience: Previous experience using or accessing information on CAD systems is highly desirable. Attention to Detail: Excellent thoroughness and the ability to retain/recall important information under pressure. Communication: Strong customer service skills and the ability to handle confidential or sensitive matters with judgment. Geographic Knowledge: A good working knowledge of Victorian town locations. Requirements & Probity Eligibility: Must be an Australian Citizen, Permanent Resident, or hold a valid work permit. Flexibility: Ability to work a rotating shift pattern, including mornings, afternoons, and nights. Checks: The successful candidate must provide two professional references and undergo a National Police Check (conducted within the last 3 months) - Paid for by Randstad. Benefits through Randstad Fast Pay: Weekly pay and monthly superannuation remitted. Dedicated Support: 24-hour consultant response times. Exclusive Discounts: Savings on health insurance, phone plans, retail, and movies. Career Growth: Access to professional development, coaching, and "pre-market" roles. Comprehensive Care: Access to an Employee Assistance Program and salary sacrificing.