Company Description
Discover the Sofitel Sydney Darling Harbour.
Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award-winning outdoor infinity pool, a state-of-the-art gym overlooking the city skyline, an exclusive top-floor Executive Lounge, and our renowned luxurious spa.
Outstanding people make it all happen, and we are committed to creating an energising, rewarding, and exciting work environment. Become part of a culture dedicated to executing exceptional luxury experiences for our guests.
Inspiration, Recognition & Reward
As a valued member of our team, you will enjoy exceptional privileges and bespoke rewards. Access exclusive industry benefits across a global portfolio of luxury accommodations, fine dining, and curated lifestyle experiences. Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. We also offer a distinguished learning platform—an elegant fusion of expert knowledge and tailored development—to support your growth in a culture that celebrates excellence, sophistication, and personal ambition.
Job Description
* Assist with formulating and driving the MICE strategy for the hotel and communicate this strategy to the team.
* Devise, develop, and deliver a comprehensive strategic and tactical plan for business development, income generation, and profit conversion.
* Organise conferences, events, and group accommodations from confirmation to post-event follow-up to ensure client satisfaction.
* Prepare and follow up on conference, group accommodation, social, and corporate proposals for direct clients and on behalf of the department.
* Assist with revenue forecasting, issue, and communicate group and MICE forecasts, and develop action plans to maximize hotel capacity and venue use.
* Collaborate with the Director of Revenue, Director of Sales, and Director of Marketing to achieve optimal RevPAR, revenue, and yield results.
* Support the Reservations Department to ensure service delivery aligns with revenue strategies.
* Prepare monthly Sales and Marketing reports reflecting market intelligence and plan adjustments.
* Identify business peaks and troughs and contribute innovative ideas to enhance revenue and profitability.
* Maximize revenue from corporate, wholesale, and MICE clients through cross-selling and upselling.
* Promote a strong, values-aligned workplace culture.
* Drive open communication across departments.
* Support change management processes with empathy and clarity.
* Lead initiatives to improve employee engagement, feedback, and goal-setting.
* Assist in performance reviews and employee development plans.
Qualifications
* Highly motivated with excellent attention to detail.
* Strong interpersonal skills to liaise with corporate clients, wedding planners, vendors, and others.
* Maintain a professional appearance representing the Sofitel brand.
* Minimum of 3-5 years in a leadership role.
* 5-10 years of experience in event planning, conference services, or banquet operations.
* Proven track record managing large-scale events, conferences, and high-profile clients.
Additional Information
If you share our passion for hospitality, service excellence, innovation, and drive, we would love to hear from you!
Our commitment to Diversity & Inclusion:
We are an inclusive company, aiming to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment during the recruitment process, please let us know.
Please note that full Australian Working Rights are required for this role.
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