About Us
At ANZ, we're shaping a world where people and communities thrive. We drive growth by improving financial wellbeing and sustainability of our customers.
The Role
This position sits within the Controls and Customer Outcomes team. It's dedicated to providing risk support for Complaints and Systemic portfolio and Portfolio led value chains. The role is responsible for end-to-end value chain risk assessments, risk related change management, events management as it relates to the risk profile impacts, controls design, and general business risk advice.
* Supporting and contributing to the end-to-end value chain risk assessments
* Coordinating the E2E value chain to successfully integrate and implement I.AM Amplified and CPS230
* Coordinating and supporting the business in actioning outcomes of thematic reviews and deep dives by Line 2 and 3
This involves continuous touch points with business stakeholders to understand risk and controls data outside their respective portfolio to manage data quality issues, identify trends and hot spots in relation to the e2e process/value chain management.
What will your day look like?
This role is accountable for:
* Delivering against control objectives and providing compliance support
* Coordinating the E2E value chain to successfully integrate and implement I.AM Amplified and CPS230
* Coordinating and supporting the business in actioning outcomes of thematic reviews and deep dives
You'll maintain and manage risk data completeness and quality in the NFR hub for the end-to-end value chain.
Required Skills and Qualifications
To succeed in this role, you'll need:
* Experience across the CCO portfolio (Complaints, Remediation etc) value chains and/or retail product lifecycle
* Experience in risk management/compliance or internal/external audit
* Able to collaborate with multiple stakeholders to develop effective operational risk management solutions
* Ability to utilise analytical insights and data to identify opportunities to better balance risk with customer propositions
You'll have the opportunity to create a thorough understanding of how our customers relate and react to embedding risk management in everyday activities.
Benefits
We offer:
* A range of flexible working arrangements
* Access to health and wellbeing services
* Discounts on selected products and services
Others
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.