Love where you live, Love where you work.
There are Front Office Hotel opportunities, and then there's this one. On a truly stunning island just 30 minutes by ferry from Fremantle, Western Australia, we're getting ready for our first full summer at The Lodge Wadjemup. The opportunity has now arrived to join our Front Office team! You'll be the welcoming and friendly face of our resort for all of our guests.
About the resort:
In just a few short months, we've already been listed as one of The World's Great Places for 2025 by Time Magazine. With our "Sandy Feet Welcome" hospitality, our mission is for our guests to leave more relaxed than when they arrived.
Island Living:
This is a Live On Role! The successful candidate will be provided a private air-conditioned room in our accommodation Village for a low weekly rent that includes all expenses such as rates, electricity, and water bills. Watch your cost of living take a dramatic downturn!
The Position:
In between the smooth checking in and checking out process that you'll deliver, our Guest Services Agent will ensure that each guest's stay is a beautiful, relaxed and memorable one.
Your responsibilities will include:
Front Desk Operations:
Managing check-in/check-out procedures, reservations, guest needs and inquiries throughout their stay.
Guest Services:
Providing exceptional guest service: knowing the island, its seasons, its amenities and attractions and advising on what our guests may enjoy given the time of day, the weather and their wish list.
Managing cash and payment transactions accurately.
Assisting billing, invoicing, and financial reporting as needed.
Problem Resolution:
Managing any guest concerns, finding satisfactory resolutions. Collaborating with other departments to address and resolve issues efficiently.
Security and Compliance:
Ensuring compliance with hotel policies, procedures, and Health and Safety protocols. Assisting in implementing security measures and emergency and incident response procedures.
A few of our Team Benefits include:
15% off stays at The Lodge Wadjemup.
20% off food at Sunsets and Pelican.
Free golf and lawn bowls at the Rottnest Island Golf Club.
A complimentary ferry trip back to the mainland once a week.
Once we open, staff meals on rostered days.
Team Member Recognition Program - monthly and yearly awards and prizes
Our Employee Assistance Program
What you'll need to have:
Proven experience in a Hotel Front Office/Guest Services role.
Exceptional interpersonal communication skills.
Excellent problem-solving abilities and attention to detail.
Proficiency in hotel management software.
National Police Clearance.
If this sounds like your dream job, click on Apply Now!
Job insights
What can I earn as a Guest Services Agent
What you'll be asked in your application:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a guest services agent?
Have you worked in a role which requires a sound understanding of OH&S;/WHS?
Do you have a current Police Check (National Police Certificate) for employment?
How much notice are you required to give your current employer?
To help rapid track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
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