As we mark over 50 years of success our commitment to our people remains at the heart of everything we do. We prioritise a healthy work-life balance, create opportunities for career growth and foster a workplace where every employee feels valued. Together we play a pivotal role in shaping the future of healthcare in Australia.
We are seeking a Rostering Officer to join our team for a fixed term part-time role based in Armidale, Coffs Harbour or Tamworth. Reporting to the National Rostering Manager you will be the first point of contact for a range of enquiries from clients and staff. You will join an established team with the responsibility of allocation of shifts to our Support Workers for our Home Care clients.
Responsibilities
Manage the roster according to the Annual Workforce Plan
Answer phone calls and assist with client and stakeholder enquiries
Schedule support staff and ensure all shifts are filled in a timely manner
Understand client needs to match appropriate skilled staff to clients and deliver services in line with their care plan
Identify gaps in the roster to ensure there is a pool of support workers credentialed and ready for shifts
Supervise support workers on a regular basis
Engage and communicate effectively within all divisions of Home Care
Report incidents immediately in line with the Home Care Incident reporting policies
Perform ad hoc duties and projects assigned by your manager
Qualifications
Ability to answer phone/email enquiries in a fast-paced environment
Experience in rostering within the healthcare sector (desirable)
Driven, passionate and dedicated to scheduling effective services for clients and staff
Ability to calmly perform in high pressure situations
Excellent communication and customer service skills
Current or willing to obtain National Police check
About HCA
Healthcare Australia (HCA) is Australias largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate allied and Crisis Response Management sectors in all States of Australia.
We play a crucial role in shaping the future of Healthcare in Australia and we enjoy a working environment where our employees feel valued.
Apply
Please apply with your current CV and cover Letter.
At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.
To learn more about HCA :
Remote Work: No
Employment Type: Full-time
Key Skills: Senior Care, Developmental Disabilities Experience, Behavior Management, Computer Skills, Caregiving, Home Care, Copywriting, Child Protective Services, Medication Administration, Social Work, Writing Skills, Addiction Counseling
Experience: years
Vacancy: 1
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