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Role Description
This is a full time remote role for a Head of Customer Support. The Head of Customer Support will be responsible for overseeing and managing all aspects of customer support operations, ensuring customer satisfaction, providing technical support, and enhancing the overall customer experience. They will lead a team of support representatives and collaborate with other departments to address customer needs effectively.
Qualifications
Customer Support and Customer Service skills
Experience in ensuring customer satisfaction and improving customer experience
Technical Support proficiency
Solid communication and interpersonal skills
Ability to lead and manage a team
Experience in the sports or entertainment industry is a plus
Bachelor's degree in Business Administration, Communications, or related field
Seniority level
Seniority level
Director
Employment type
Employment type
Full-time
Industries
Internet News
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📌 Head Of Customer Support Coffs Harbour City Council
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📍 Australia