Amplitude is a leading digital analytics platform. More than 1,800 customers, including Atlassian, Chick-fil-A, Marks & Spencer, NBCUniversal, PayPal, Shopify, and Under Armour rely on Amplitude to gain self-service visibility into the entire customer journey. With Amplitude, teams can understand what product features are working, where users are getting stuck, and what actions lead to the right outcomes. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.
**Amplitude's Commitment to Diversity Equity & Inclusion (DEI)**:Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.
This position is for a Customer Education Specialist dedicated to Technical Training
**As a Technical Trainer on our team, you will**:
- Deliver high quality and engaging live and recorded training sessions to new and existing customers, partners and internal teams.
- Deliver regularly scheduled 1:many training sessions, both remotely and in-person.
- Partner with Amplitude's local team to deliver internal product enablement.
- Gain a proven understanding of all Amplitude products and you'll be capable of answering a range questions from customers during their training
- Work closely with customers to understand and tailor training content to meet their needs during live engagements
- Collaborate closely with the rest of the global Education team to shape content for live training and share takeaways from live customer events
**You'll be a great addition to the team if you have**:
- Excellent communication skills, including and especially strong presentation and facilitation skills. You have the ability to communicate sophisticated business software processes effectively
- Excellent interpersonal skills - You're dynamic and enthusiastic, and connect well with others
- Ability to teach yourself new products. You're also analytical and can assess what is essential to know and what's not.
- Ability to prioritize and effectively handle multiple projects and tasks concurrently. You're organized, methodical, and detail-oriented
- Ability to work independently and as part of a team
- Experience delivering technical training is important
- Experience learning/teaching/leveraging product analytics is a plus
- 2-3 years experience delivering training
- Ability to travel 15-20% max (eventually)
**Who We Are**:
**The Company**:Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.
**We care about the well-being of our team**: along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, a 12-week parental leave, a generous Learning & Development stipend, and a full 10 year window to exercise your stock options. And when our offices are open, we offer delicious in-office lunch, dinner, & snacks, and commuting benefits.
**The Product**:Amplitude is a digital analytics platform - we help companies understand their users, rapidly release better product experiences, and ultimately grow their business. We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era.
**Other fun facts about Amplitude**:
- _G2: _#1 product analytics solution and #3 best software product
- _Business Insider: _A top tech company to bet your career on
- _Fast Company: _#3 most innovative enterprise company in the world
- Amplitude went public via a direct listing in September 2021 and is now trading under the ticker AMPL.
- Founded in 2012, Amplitude is backed by Benchmark Capital, Sequoia Capital, IVP, Battery Ventures, Y Combinator and other top tier investors.
- We're a global and fast-growing team! We have offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and employees around the world.
- Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.
Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.