Assistant Logistics and Documentation Manager
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Jack's Creek is a family owned and operated vertically integrated agri-business, specialising in the production and export of premium Black Angus and Wagyu beef. At Jack's Creek, we are passionate about the beef we produce and delivering memorable eating experiences through uncompromising customer service, consistent quality, and sharing our love of the land.
ABOUT THE ROLE
We are seeking an experienced and motivated Assistant Logistics & Documentation Manager to support our export and logistics operations teams. This role is a hands-on role where you will be actively involved in the day-to-day export and logistic operations while also supporting team leadership, training, stakeholder coordination, and continuous improvement initiatives.
You will work closely with the Logistics & Documentation Manager to ensure accurate, compliant, and timely export documentation and logistics activities.
KEY RESPONSIBILITIES INCLUDE
This role is responsible for:
Actively prepare, review, and process export and logistics documentation as required to support daily operations.
Assist with managing day-to-day activities of the Export Documentation team while staying hands on in operations.
Support workload planning, task allocation, and achievement of operational KPIs.
Provide coaching, guidance, and hands-on support to team members.
Support and participate in initiatives to streamline logistics and export documentation processes.
Review workflows to identify inefficiencies and opportunities for improvement or automation.
Assist in maintaining and updating standard operating procedures (SOPs).
Ensure all documentation and operational activities comply with export, customs, regulatory, and audit requirements.
Liaise with suppliers, freight forwarders, customers, and internal teams to ensure smooth coordination of export and logistics activities.
Act as a key point of contact for day-to-day operational matters and assist in resolving escalated issues.
Support strong working relationships with internal and external stakeholders.
WHAT WE ARE LOOKING FOR
To be successful in the role, we are looking for an individual who has:
Effective communication and a high attention to detail
Decision making and problem-solving skills
Excellent time management with ability to prioritise workload
Self-motivated team player, who thrives on working in a busy and dynamic work environment
Ability to support and guide team members in a collaborative environment.
BENEFITS TO YOU
Diverse and fun-loving organisation
A supportive leadership team
Training and development opportunities for career progression
Convenient office location at The Rocket in Robina
HOW TO APPLY
To be considered for this position please apply now with your resumé and cover letter.
Please note - Applications will be considered as they are received, therefore the position maybe filled before the closing date.
Only applicants with the right to work in Australian will be considered.
Due to the volume of applications, only those shortlisted will be contacted.
If you meet the above criteria and are up for the challenge then THIS is your role. Apply now in writing with a cover letter and resumé to:
Your application will include the following questions:
* How many years' experience do you have as an Export Documentation Officer?
* Which of the following Microsoft Office products are you experienced with?
* Which of the following statements best describes your right to work in Australia?
* Do you have customer service experience?
* Do you have experience working with logistics, freight & delivery services?
* How much notice are you required to give your current employer?
* Do you have a current Australian driver's licence?
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