About CRANK
CRANK is a neurodiversity‐affirming coaching organisation supporting autistic, ADHD and psychosocial disability participants to build confidence, connection, skills and real‐life outcomes. We're not "just a service" — we're building a community where people belong, connect and flourish. Our culture is anchored in the 7Fs: life changing Friendships, Flourishing delivered with world class Fun, Flexibility, Family, Foresight, Facility.
The Opportunity
We're Recruiting a Social, Gaming And Esports Coaching Team Leader To Lead a Small Group Of Coaches Delivering CRANK's Weekly Events Program (Social + Esports + Tabletop + Competitions).
* Weekly Events Program (Social + Esports + Tabletop + Competitions)
This program is where community is built — through structured, inclusive weekly events across:
* Video gaming
* Esports (supported competitive play)
* Tabletop / TCG
* Competitions
* Connection‐first social events (watch parties, movie nights, interest‐based hangouts)
You'll be the person who can bring energy + structure, build a safe and welcoming culture, and help coaches deliver consistent, high‐quality experiences every week.
What You'll Lead (Our Weekly Events Line‐Up)
* Video Gaming Social Events (Online + In‐Centre)
* Overwatch (Social Club)
* Rocket League (Social Club)
* Fortnite — No Builds (Social Club)
* Fortnite — Builds Casual (Social Club)
* Valorant (Social Club)
* Minecraft (Social Club)
* Roblox (Social Club)
* Monster Hunter (Social Club)
* Dead by Daylight (Social Club)
* Marvel Rivals (Social Club)
* Mario Kart / Switch 2 (Social Club)
* Grapples Galore / Game of the Month (Social Club)
* MMORPG Social (Social Club)
* FPS Social (Social Club)
* Esports (Supported Competitive Play)
* Overwatch Comp Group #1 (Esports Club)
* Overwatch Comp Group #2 (Esports Club)
* Fortnite — Builds Competitive (Esports Club)
* Tabletop / Community Gaming
* Dungeons & Dragons (Social Club)
* Magic: The Gathering / Commander (Social Club)
* Warhammer 40K (Social Club)
* Connection‐First Social Events (Not game‐dependent)
* CREW Spotlight (Social Club)
* R.E.P.O (Social Club)
* CRANK Pride & Positivity (Social Club)
* Tech Social (Social Club) — In‐person
* Competitions & Rotating Formats (Online + In‐Centre)
* Watch parties & movie nights (online)
* In‐house and online competitions (e.g., sim racing, bracket nights, themed challenges)
* Interest‐based hangouts (e.g., Pokémon cards, fandom chats, casual get‐togethers)
The Role (What You'll Do)
This is a leadership role in CRANK's new Team Leader model. You'll balance direct delivery with coach leadership and program oversight. During the transition phase (first 6 months), your scope includes:
* Leading 4–6 coaches (mentoring, standards, support, accountability)
* Directly coaching ~20 participants ("CREW"), mostly 1:1
* Overseeing studio/community health for your program stream (attendance, engagement, escalations, safety, quality)
Your Key Responsibilities Program Leadership
* Design and run fun, inclusive weekly events that people want to come back to
* Build event structures that support participation (roles, rules, pacing, opt‐in options)
* Create safe community culture (welcoming norms, boundaries, conflict repair)
Coach Leadership
* Onboard, mentor, and uplift coaches delivering events and sessions
* Maintain quality standards in facilitation, session structure, documentation, and safety
* Support coaches managing complex moments and behaviours of concern
CREW Support & Outcomes
* Support onboarding and scheduling (aligned to service agreements)
* Maintain strong engagement through attendance tracking and early follow‐up
* Handle escalations when a participant needs support beyond their coach
* Support reporting and outcomes tracking using coaching notes and evidence
* Risk & Incident Follow‐Through
* Support incident response, documentation quality, and closeout actions
* Apply proactive planning and "foresight" to keep sessions safe and empowering
What Success Looks Like
* Events feel inclusive, structured, and genuinely fun — with strong return attendance
* Community culture is welcoming and safe (clear boundaries, low conflict, strong repair)
* Coaches feel supported and are growing in confidence and quality
* Attendance issues are identified early and addressed consistently
* Incidents are handled calmly, documented properly, and closed out with learning
You'll Also Work Toward CRANK's Broader Targets
* Strong engagement and retention (with clear exclusions for out‐of‐control factors)
* High 1:1 attendance and meaningful participation in group events
* Continuous improvement through fortnightly sprints (small changes that make things better)
Who We're Looking For Required (must‐have)
* A qualification in one of: Teaching/Education, Youth/Community Services, Social Work, Disability Support, Allied health support, or similar
* Experience working with young people, and ideally neurodivergent participants (autism/ADHD and/or psychosocial disability)
* Strong interest in gaming and/or tabletop communities and inclusive community culture
* Demonstrated leadership experience (formal or informal) — mentoring, coaching, accountability
* Strong group facilitation skills and confidence managing social dynamics
* Working rights in Australia
* Ability to obtain/hold: NDIS Worker Screening Check and Working With Children Check (as required)
Preferred (highly Regarded)
* Experience running youth programs, clubs, tournaments, events, or community groups
* Confidence designing accessible formats (visual structure, optional participation, flexibility)
* Experience with esports‐style competition design that supports sportsmanship and regulation
Why You'll Love Working at CRANK
* You'll lead a genuinely fun, purpose‐driven program where connection matters
* Strong culture, supportive leadership, and a team that values doing things properly
* Space to create, iterate, and build new formats (fortnightly improvement sprints)
* A workplace that takes psychological safety, quality, and inclusion seriously
* You'll be part of a growing organisation with real opportunities to shape the future
Please Include How to Apply
* A short cover letter (or intro message) answering:
o Why this role at CRANK?
o What's your experience leading groups and building inclusive community culture?
o Give one example of an event/program format you've designed that worked well.
* Your resume/CV
Tip: If you've run tournaments, social clubs, youth programs, community events, Discord communities, or tabletop nights — tell us about it.
Inclusion Statement
CRANK is an equal opportunity employer. We welcome applicants who are neurodivergent, disabled, LGBTQIA+, culturally diverse, or from any background. If you need adjustments in the recruitment process, we're happy to support you.
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