Who are we?
We are a locally owned & run French artisan bakery. At 4 years old, we are established in Canberra with five shops. With a focus on delivering high-quality sourdough bread, pastries, and cakes, delivering the perfect experience is part of our identity. We proudly serve and represent ONA coffee in all our shops.
Whats in it for you?
You get to take home premium sourdough or pastry at the end of every shift for you, your friends, and family.
Complimentary coffee while on shift.
Free & unlimited counselling for you, your partner, and any of your children aged 16+
20% team discount across the business.
Fully funded coffee training with ONA.
A consistent weekly roster.
L'épi community events like our run club.
Team catch-ups around drinks or food.
Growth opportunities across multiple areas of the business like no other. We offer unmatched development plans that are personalised to fit your goals.
Be a part of community events like Floriade & Balloon Fest and networking with events teams as a part of that.
Join an amazing team that values people and their opinions.
About the role
You lead one of our bakery shops: standards, people, vibe, and results. You create a clean, calm, high‑energy service that customers love — and a team culture that people want to stay in.
This role is for any of our Canberra locations.
What you'll do
Run a strong opening/closing routine and keep the shop “always ready”.
Lead the 6:50am briefing: yesterday’s wins/challenges, today’s goals, product focus.
Coach customer service: greet first, warm journey, upselling, complaint recovery.
Maintain hygiene, safety, and product quality standards at all times.
Drive team performance: training, accountability, and recognition.
Manage stock flow, ordering, sell‑out tracking and communication with the factory.
Own the store presentation: cabinets, bread wall, signage, and energy of the room.
What we're looking for
Previous experience working in hospitality, or in customer service.
Ideally 1+ years experience in FOH management or a similar role.
You love people and you love standards — you don’t compromise on either.
You can lead with kindness and hold the line on performance.
You’re fast, organised, and calm under pressure.
You communicate clearly and create trust.
You take ownership: if something is off, you fix it and follow through.
How to apply
Please apply through this website, otherwise if you have any questions about the role or your application, don't hesitate to email us at
Job Type: Full-time
Pay: $75,000.00 – $85,000.00 per year
Benefits:
* Employee discount
* Free food
Work Location: In person