Job Description
We are seeking a Service Desk Officer to join our team. The successful candidate will be responsible for providing exceptional customer service and technical support to users across various platforms.
Key Responsibilities
* Actioning and resolving incidents and requests in the ITSM ticketing system at a level 1 capacity, according to internal SLA policies.
* Communicating with customers through tickets within the ITSM helpdesk, as well as in-person, via instant messaging, and over the phone.
* Troubleshooting general IT issues with hardware and peripherals, and aiding users across IT-supported platforms.
* Performing account administration around password resets, MFA support, and general access requests.
The ideal candidate will have a solid technical background, excellent written and verbal communication skills, and the ability to give instructions to a non-technical audience.
Benefits
* A dedicated Program Manager, Professional Mentor, and Employee Manager to support your technical and professional growth through the program.
* The opportunity to develop your skills and knowledge in a professional environment while being engaged as part of a project team undertaking meaningful work.
* Paid annual leave, paid public holidays, sick leave, long service leave, and salary sacrifice options.
* ACS membership, financial support for formal training and certifications, and regular information sessions on relevant topics.
If you are a motivated individual with a passion for technology and exceptional customer service skills, we encourage you to apply for this exciting opportunity.