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Consumer strategy & operations manager

Melbourne
UBER
Posted: 18 March
Offer description

About The Role

Join the Core Consumer Growth team to drive the next phase of Uber Eats' growth. You will lead high-impact initiatives across key consumer lifecycles - owning the strategy for new eater acquisition and churned user resurrection. By blending deep data analysis with cross-functional execution, you will directly influence how millions of users engage with our platform.

The Impact You'll Have
* Lead Growth Strategy: Own and execute the end-to-end roadmap for acquiring new users and re-engaging lapsed \"churned\" eaters through innovative, scalable campaigns.
* Drive Data Insights: Build and monitor reporting dashboards to translate ambiguous data sets into actionable strategies, presenting findings to senior leadership.
* Collaborate Cross-Functionally: Act as the \"voice of the consumer\" in forums with Product and Engineering to prioritise features that enhance the eater experience and investment efficiency.
* Optimise Investments: Manage and forecast promotional budgets, ensuring every dollar spent on acquisition and resurrection meets ROI targets.
* Execute with Precision: Ensure the flawless deployment of growth initiatives across various internal and external channels, maintaining a high bar for the consumer experience.
The Experience You'll Bring
* Experience: 3+ years of operational, analytical, or growth-focused experience gained in a fast-paced environment (e.g., tech, strategy consulting, or e-commerce).
* Analytical Foundation: Proven experience breaking down complex, ambiguous problems using data-driven insights and advanced Excel/Google Sheets skills.
* Education: A quantitative degree or a background demonstrating strong numerical literacy and business acumen.
Bonus Points
* Technical Proficiency: Basic competence in SQL (or a strong, demonstrated willingness to learn) to pull and analyze cohort data independently.
* Operational Excellence: Meticulous attention to detail with experience deploying complex, multi-channel marketing or CRM campaigns.
* Stakeholder Management: Ability to influence and partner effectively with Product, Engineering, and Global CRM teams to unlock new growth capabilities.
* Domain Expertise: Prior experience in a marketplace business or a consumer-facing tech company is a significant plus.
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Send an application
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