Desktop support officer gold coast,queensland, australia (city of gold coast)

Overview

Axiom Technologies is an Australia‐based entity with a history of providing Managed IT solutions to medium to large‐scale enterprises globally.

Responsibilities

Provide onsite and on‐call assistance to end users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• 4+ years of experience in Level 2/3 desktop support
• Windows 10 or 11 admin troubleshooting experience of Intune, cloud and thick‐build machines
• Keep up with Windows App and Update release information
• Provide Web application support for Edge or Chrome
• Provide Cloud application support (collaborate with app owners where required)
• Support third‐party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
• Support MS Teams issues including video, audio, and performance
• Familiar with AppV applications, MS Store Apps and packaged applications
• Troubleshoot and find root cause for general performance issues
• Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
• Office license management or troubleshooting
• Keep up with release information for MS Office and security updates
• Support Office issues for native laptop or cloud applications
• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
• Knowledge of Active Directory and Group policies
• PowerShell scripting knowledge is required
• Ability to coordinate with various technical groups and fix issues remotely for users
• Should be able to fix & troubleshoot all application issues deployed on end‐user systems, e.g., login failures, installation failures
• Good client‐management and communication skills
• Should be able to troubleshoot if any application is not working due to network related issues
• Good knowledge on browser support and management of Chrome and Edge via GPO
• Have troubleshooting knowledge of Adobe, MSOffice, Oracle, Edge and Chrome apps
• Should be able to perform compatibility testing of web‐based applications with Chrome and Edge
• Good understanding of ITIL concepts & ticketing tool
• Accurately document all work performed through the ticketing system

Personal Attributes

• Excellent end‐user computing skills
• Good knowledge of infrastructure support
• Strong analytical and problem‐solving capabilities
• Well organized and extremely detail‐oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative, team‐oriented environment
• A self‐starter, motivated to push limits and think outside the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In‐Depth Knowledge

• Windows OS (e.g. XP, Vista, Windows7,10)
• Microsoft Office applications
• PC laptop hardware
• PC laptop peripherals, including printers
• Mobile devices

Basic Knowledge

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least two of the following:

• PC laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience

3+ years of relevant experience in a similar role.