About Our Team
We're looking for a seasoned operations leader to join our high-performing supplier performance team.
This role is responsible for leading and inspiring a cross-functional team to drive supplier excellence, ensuring world-class customer experiences.
Key Responsibilities:
* Team Leadership: Lead and motivate the supplier performance team to deliver on service excellence and continuous improvement initiatives.
* Process Improvement: Champion Lean Six Sigma methodologies to drive innovation and scalable solutions.
* Data Analysis: Own supplier performance reporting and analytics, including WBR and MBR reviews, and implement data-driven insights to senior leadership.
* Supplier Relationships: Manage strategic supplier relationships, negotiate performance plans, and oversee escalations to meet or exceed SLAs.
* Operational Readiness: Ensure operational readiness for major sale events and peak seasons, collaborating with logistics and transport teams.
* Cost Optimisation: Monitor P&L performance including damages and lost-in-transit costs, identifying cost efficiencies and optimising unit economics.
Our ideal candidate has a proven track record in supplier and stakeholder management, with exceptional communication and negotiation skills. A minimum of 3 years in a management or leadership role is required, along with strong analytical and problem-solving capabilities.
Requirements:
* Experience: Proven success in supplier and stakeholder management.
* Education: Tertiary qualifications in Business, Logistics/Supply Chain, or Operations Management are advantageous.
* Skillset: Strong analytical and problem-solving capabilities, intermediate to advanced Excel skills; Lean Six Sigma experience ideal but not essential.
* Familiarity: Familiarity with supply chain management systems, ERPs, WMS, and ideally Big Query/SQL.
You'll enjoy a hybrid work arrangement with flexibility and autonomy, working with a fast-growing e-commerce business that values your ideas and provides opportunities to work on exciting projects and make a tangible impact on customer experience.