Job Title: Account Manager
Location: Sydney (covering NSW and New Zealand)
Salary: $115K base + Super | $180K OTE
Industry: SaaS / Managed Services Software / Cyber Security
About The Company
Leading provider of business automation and IT management software designed for Managed Service Providers (MSPs), IT solution providers, and technology teams. Their platform helps streamline operations, deliver exceptional customer service, and improve profitability through integrated tools for service delivery, cybersecurity, billing, and remote monitoring.
About The Role
A leading software provider in the MSP space is seeking an energetic and consultative Account Manager to join a high-performing team. This role focuses on driving net revenue retention, managing renewals, and supporting partners across a portfolio of 170 accounts ranging from SMB to mid-market across NSW and New Zealand.
This is a farmer-style role where success is driven by proactive partner engagement, collaboration with internal sales and support teams, and identifying expansion opportunities within an existing account base.
Key Responsibilities
* Manage a portfolio of approximately 170 accounts across NSW and New Zealand
* Conduct regular business reviews and engagement cadences with top-tier partners
* Drive net revenue retention and reduce churn risk
* Manage renewal cycles and ensure high customer satisfaction
* Identify cross-sell and upsell opportunities within the existing portfolio
* Collaborate closely with Sales and Partner teams to address customer needs
* Handle partner support issues, billing queries, and service escalations
* Promote education and enablement resources to drive partner success
Ideal Candidate Profile
* 3–5+ years in B2B account management or customer success
* Experience working with MSPs, IT resellers, or vendors preferred
* Previous SaaS experience, ideally in mission-critical business software
* Strong communication and stakeholder engagement skills
* Organised and detail-oriented with CRM proficiency
* Technically curious and capable of managing product-related queries
* Comfortable using platforms like Salesforce and Power BI
* Consultative and commercially minded approach
* Motivated, coachable, and thrives in a collaborative environment
Performance & KPIs
* Target: $900K USD annual revenue growth
* Average deal size: $6K–$7K recurring, up to $45K for larger opportunities
* Monthly target: 50+ client touchpoints and account reviews
* Sales tools include Salesforce, Power BI, and online learning portals
Why Apply
* Collaborative team with strong internal support
* Clear pathway to internal progression and AE opportunities
* Flexible hybrid work environment
* Access to advanced tools, training, and product education resources
* Proven track record of account managers meeting and exceeding targets
Interview Process
Three-stage process including:
1. Initial interview
2. Follow-up interview with Sales Leadership
3. Final interview with presentation
This is a fantastic opportunity to support a key portfolio of partners while growing your career in a mission-critical SaaS environment.
Apply now to learn more.
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