Telstra retail: customer service & sales consultant mackay

Employment Type: PermanentClosing Date: 30 June 2026 11:59pmJob Title: Telstra Retail: Customer Service & Sales ConsultantLocation: Mackay

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey and by empowering customers to identify the products and services they need to transform their telecommunications experience.

What You'll Be Doing

• Deliver exceptional customer experiences: help customers find the right products and services to suit their needs.
• Be the go-to tech expert: stay up to date with the latest gadgets and services, offering informed guidance and solutions.
• Use consultative selling skills to meet and exceed sales targets and KPIs while keeping customers connected.
• Collaborate with your team to create a welcoming environment that supports store goals.

Salary and Benefits

• Hourly rate: starting at $30.33 per hour (Junior rates apply for those under 20 years of age).
• Penalty rates: 25% for weekday hours after 6 PM, 25% on Saturday, 100% on Sunday, 150% on public holidays.
• 12% superannuation plus 10% variable remuneration (eligible as per plan rules).
• Guaranteed first 2 months while you learn on board.
• 30% off Telstra services and exclusive offers with over 240 partners.
• 16 weeks paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and up to 4 weeks additional leave.

Training & Career Growth Opportunities

• Access to over 17,000 learning programs via LinkedIn Learning.
• Future Ready programme to build skills and prepare for next step.

Flexibility and Rewards

• Flexible working hours and supportive approach to parental leave.
• Monthly performance rewards and recognition programmes.

Inclusive Culture

We welcome a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is It You We're Looking For?

• Great communication skills.
• Solution-oriented approach.
• Sales drive: motivated to achieve and exceed targets.
• Passion for learning.
• Resilience and positivity.
• Ability to connect with customers; previous experience is a plus.

We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.