The Australian Motoring Services (AMS) Group provides the most trusted brands in Australia with end-to-end solutions – from automotive batteries, roadside and connected car assistance and EV charging networks to travel and rewards solutions. We're the team that keeps people and businesses moving safely. And we're backed by the Mobility Clubs of Australia (NRMA, RACV, RACQ, RAA, RAC and RACT).
The mobility sector is a dynamic and fast-evolving market sector. With innovation in the automotive and energy storage spaces, the AMS Group through its businesses – Assist Australia, ChargeFox, and Club Assist – is leading the charge in this exciting market.
From keeping people on the move to creating a sustainable future for all, your work across the AMS Group matters. We're innovating, growing and driving positive change for our partners and customers.
The Role
Reporting to Head of Go to Market, the Product Manager owns the vision, strategy and delivery of customer‑centric products built on our digital and technology stack. You will translate, competitive market insight, data and stakeholder requirements into compelling commercial and strategically orientated roadmap.Partnering with technology, product marketing and sales teams to define the product value proposition and drive commercial performance, product uptake and improved user experience.
Accountable for product performance, client adoption and user satisfaction you will also champion agile practices, ensure compliance and risk standards, and build strong relationships with internal and external partners. Success is defined by delivering digital products that customers love and that meet strategic, financial and operational targets, and fostering innovation and alignment.
We are looking for someone who is driven and ready for a step up to help us deliver and shape the future of connected vehicles and public EV charging in Australia. Your experience will show a track record of product management, collaboration and delivery across automotive, utilities or complex service-based organisations. Experience working with the Salesforce platform will be critical to your success and early traction.
Key Responsibilities
* Product Vision & Roadmap
* Define product goals, outcomes, and a clear roadmap across web/app/platform; align stakeholders and secure buy‑in.
* Discovery & Customer Insight
* Lead qualitative and quantitative discovery (user interviews, analytics, A/B tests, surveys) to validate problems and opportunities.
* Delivery & Execution
* User Experience & Quality
* Champion UX, accessibility, performance, and reliability; ensure end‑to‑end journeys are seamless and on brand.
* GTM alignment - Coordinate with Product Marketing, and Sales to plan launches, create enablement, and drive adoption.
Core Competencies
* Proven experience managing and building service-based products on Salesforce Sales, Service and Experience Cloud through discovery, delivery, and growth.
* Strong customer-centric mindset with practical use of UX research and analytics
* Proficiency in agile product management and building product road maps
* Ability to translate complex tech and business requirements into clear, actionable plans
* Strong collaboration with Engineering, Sales, and GTM teams
We are excited to see your application