Goulburn Valley Region Water Corporation – Shepparton VICFull time, Permanent7d ago, from Goulburn Valley Region Water CorporationGoulburn Valley Water (GVW) provides quality water and wastewater services to 54 towns in North Central Victoria.
Our core purpose is to deliver safe, reliable, and affordable water services to residential, commercial and industrial customers.An exciting new opportunity presents for a leadership professional to provide operational management in our Retail Customers and Billing team.If you are passionate about delivering exceptional customer experiences and leading high performing teams, we are seeking a Customer Service and Support Lead to play a key role in achieving our Strategy **** and Customer Roadmap *********.
This position will lead customer service and support activities for over 60,000 residential and small business customers ensuring every interaction reflects our commitment to service excellence.You will provide day to day operational leadership for customer contact, account management and complaints resolution, while driving improvements that make it easier for customers to engage with GVW.
A key focus will be supporting vulnerable customers through our dedicated support program.If you are ready to lead with purpose and deliver with impact to shape the future of customer experience for our organisation, we are keen to hear from you.
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