Customer Success Manager Job Description
">Job Title: Senior Customer Success Manager
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This role involves guiding customers through their post-sale experience to ensure they achieve business objectives and maximize the value of their ServiceNow investment.
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1. Main Responsibilities:
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* Drive Business Outcomes: Own a portfolio of customers, ensuring they achieve business objectives and maximize the value of their ServiceNow investment.
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* Strategic Guidance: Build trusted advisor relationships with key stakeholders at multiple levels within the customer organization.
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* Cross-Functional Collaboration: Partner closely with Sales, Account Management, and other internal stakeholders to align on strategy and ensure a cohesive experience for customers.
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* Lead Issue Resolution: Proactively monitor customer health, addressing potential risks and escalated issues in a timely and collaborative manner.
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2. Required Skills and Qualifications:
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* Experience in SaaS or IT Industry: Strong knowledge of ServiceNow or similar SaaS platforms.
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* Proven Customer Success Track Record: A history of driving successful business outcomes for customers.
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* Relationship Building: Strong interpersonal skills with a proven ability to build and maintain relationships with senior customer stakeholders.
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* Analytical & Problem-Solving Skills: Strong quantitative analysis abilities, with a knack for assessing customer needs and identifying opportunities for improvement or expansion.
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3. Benefits:
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* Opportunity to work with a global market leader in the industry.
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* Collaborative and dynamic work environment.
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* Chance to drive innovation and make a meaningful impact on the company's success.
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We are an equal opportunity employer and welcome applications from diverse candidates. Our team is dedicated to creating a workplace that values inclusivity, diversity, and respect for all individuals.
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