About The Opportunity
Based in North Sydney or Perth, the Group Travel Manager is the face of the FCM Meetings & Events Group Travel Team to a large mix of customers. Group Travel Managers must have the ultimate customer‐centric mindset and always demonstrate solution‐based thinking. Effective communication and relationship building skills are key to ensuring our corporate customers always receive an exceptional experience. A Group Travel Manager is an expert in the booking and management of group or fully independent travel requirements for a broad range of customers, including corporates, university and special interest groups. Embodying all elements of the FCM Meetings and Events brand, the Group Travel Manager is results‐driven and delivers successful execution of MICE projects through customer engagement, proactivity and excellent attention to detail.
A Successful Applicant Will
* Show expertise in corporate travel product knowledge to deliver the best outcome for the customer & FCM M&E
* Assist in the budgeting and execution of professional and accurate business travel arrangements for our corporate accounts, including air, car, hotel and ground transportation reservations
* Follow company procedures, account guidelines and customer service standards for sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity and correct record keeping
* Be an excellent communicator and maintain a high level of professionalism
* Have excellent time‐management skills and ability to multitask to meet deadlines
* Have excellent project management skills
* Show adaptability to changing work environments and stakeholder requirements
* Work as a team member or independently to complete all related project functions related to servicing the client
* Maintain favourable working relationships with key internal and external stakeholders
* Demonstrate a proactive approach in providing solutions to complex logistical challenges
* Possess expertise in fares and complex itineraries, with attention to detail and a passion for customer service
All About You
* GDS: SABRE – essential
* Microsoft Office skills – specifically Excel – essential
* Major airline group booking platforms – experience preferred
* Event Management Technology – Events Air or Cvent experience preferred
* Previous Group Travel / MICE experience (3 years) preferable
* Previous experience in customer facing roles
What's in it for you?
* First Year OTE $90,000 – $100,000 (comprising $55,000 base plus uncapped monthly incentives) + super
* Initial training wage of $75,000 pa for the first six months to provide a solid foundation
* Culture: an inclusive company with a team culture that sets industry standards; FCTG is a certified Great Place To Work in Australia and New Zealand
* Equal Opportunity Employer: we encourage all suitably qualified applicants, including Aboriginal and Torres Strait Islander people, people from racial, ethnic or ethno‐religious minority groups and people with disability
* Development: individualised learning and development pathways; access to LinkedIn Learning courses in over twenty languages
* Exclusive staff discounts: access via an employee‐only portal to a range of retailers, health and wellness offers, financial planning advice, an employee share plan and more
* Travel discounts: for family and friends – flights, hotels, tours, cruises, travel insurance and more
* Career opportunities: promotion within a global network of brands and businesses
* Corporate health discounts: exclusive offers on health insurance plans for you and your family, plus internal gym access
* Mental health support: Employee Assistance Program for staff and family
* Social: regular award nights, team‐building events and industry events, with opportunities to attend global conferences
* Giving back: a corporate social responsibility program supporting nominated charities through workplace giving, volunteering and fundraising; paid parental and volunteer leave
* Sustainability: commitment to environmental protection and positive change in tourism
* Reconciliation: active support of a Reconciliation Action Plan, including cultural safety and dedicated cultural leave
Apply Now
If you understand the value of being your client's travel expert by providing exceptional, tailored customer service, then apply now with FCM Meetings & Events.
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from recruitment agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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