Business Applications Lead
Your next opportunity is to lead our team of 8 professionals responsible for the operational support, maintenance, and continuous improvement of enterprise business applications across Digital, Customer Experience, Finance, Procurement, and HR.
This hands-on role focuses on managing day-to-day support operations, vendor coordination, incident resolution, and system administration. Your main responsibilities will include:
* Leadership: provide effective line management and mentoring to the team including establishing clear performance objectives.
* Delivery of operational application support services - lead the day-to-day operational support of business applications, ensuring system uptime, performance, and user satisfaction.
* Triage and manage application incidents, service requests, and enhancements through established ITSM and Agile prioritization processes.
* Coordinate with vendors and internal support teams to resolve issues within agreed SLAs.
* Application administration & maintenance - oversee routine application maintenance, configuration updates, and patch management ensuring application security.
* Manage user access, permissions, and role-based controls across supported platforms.
* Service delivery and continuous Improvement - monitor application performance and usage metrics to identify and implement improvements.
* Drive root cause analysis for recurring incidents and implements preventative measures.
* Vendor and stakeholder management - ensure vendor performance aligns with contractual obligations and internal expectations.
* Engage with business stakeholders to understand operational needs and ensure system reliability.
* Change & release management - plan and coordinate application changes, upgrades, and releases with minimal business disruption.
Required skills and qualifications include:
* Demonstrated experience in managing a Business/IT Applications Team with strong influencing skills.
* Prior exposure to Oracle eBusiness Suite or similar ERPs (Finance, Procurement, Supply Chain), SAP Concur, Salesforce CRM (Service, Sales, Revenue, Data, Voice Clouds), PageUp, Frontier Chris21.
* Experience in Public Cloud (AWS, Oracle Cloud Infrastructure).
* Demonstrable experience of building trust with customers and seeking out firsthand customer experience information and using that knowledge to drive improvements.
* Understanding of ITIL processes and frameworks (certification desirable).
* Familiarity with ITSM tools (e.g., ServiceNow, Jira).
We offer an attractive salary package reflective of your skills and experience, genuine career growth opportunities within our organization, modern offices and workstations, close to public transport options and with free on-site parking, equal opportunity employer, Australian-owned and operated, opportunity to purchase additional leave, generous paid parental leave entitlements.
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