Help shape the future of life insurance in superannuation — drive strategies that protect and support members when they need it most.
Our client has been helping Australians grow, manage, and protect their retirement savings for over 30 years. As an independent, profit-to-members fund, every decision they make is for the benefit of their members — not shareholders.
They're on a mission to deliver life insurance solutions that truly matter. That's where you come in.
The Opportunity Reporting to the Head of Member Servicing & Proposition, you'll take ownership of their Insurance Proposition — designing, delivering, and optimising insurance products and services that support member growth, retention, and trust.
You'll be the driving force behind:
* Developing and refining the insurance strategy to ensure it's fit for purpose across the member lifecycle.
* Managing end-to-end claims processes — ensuring compassion, transparency, and efficiency at every stage.
* Building strong partnerships with the Group Life Insurance Provider and other key stakeholders.
* Enhancing the member experience through education, clear communication, and service excellence.
This role blends strategic thinking with hands-on delivery, and you'll be central to improving outcomes for members during some of life's most challenging moments.
What You'll Bring We're looking for someone who can combine insurance expertise with a member-first mindset. Ideally, you will have:
* 5–7 years' experience in claims management (life insurance, superannuation, or financial services).
* Strong understanding of Death, TPD, and Income Protection claims processes.
* Proven ability to develop and deliver compelling product and service propositions.
* Experience managing outsourced service providers and negotiating high-quality outcomes.
* Exceptional communication and relationship-building skills, with empathy at the core.
* RG146 certification (essential) and a relevant degree in Finance, Commerce, or similar (preferred).
Why Join Them? At our client, you'll be part of a supportive, values-driven team that genuinely cares about making a difference in members' lives. They offer:
* A role where your ideas directly shape member outcomes.
* Opportunities for professional development and industry engagement.
* A collaborative culture that values innovation and continuous improvement.
* The satisfaction of working for a fund that puts members before profit.
If you are ready to take the next step in your career and make a positive impact within a dynamic team, we encourage you to apply today.
For a confidential discussion about this opportunity, please call Lachie Young on 0411 931 034 or send your application to lyoung@fuserecruitment.com
At Fuse, we specialise in recruitment for the wealth management industry and actively source for a broad range of established clients. If you are a financial planning or mortgage broking professional looking for your next opportunity, we'd love to hear from you
If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role
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