Senior Customer Service Manager
Texas Branch
2600 Rental Car Drive, DFW Airport, TX 75261
Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
* Manage day-to-day operations of 100+ person contact center, including front-line production and back-office operations.
* Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
* Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
* Recruit, retain and motivate staff to ensure the highest levels of customer service.
* Manage personnel matters including delivering performance reviews and coaching.
Minimum Requirements
* Bachelor's degree.
* 5+ years of experience in customer service operations and or management.
* Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.
* Effectively communicate with your team, colleagues, management and across other departments.
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs.
* Paid holidays and generous paid time off.
* Tuition Assistance Program that covers professional continuing education.
Employee Perks
* Best-in-class, clean, modern facilities.
* First-class fitness center and nearby walking path.
About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
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Our employees make the difference and we are committed to offering exceptional benefits and perks Explore to learn more