Technical Operations Lead
$128,997 - $150,443 + 15.4% super
Canberra, Coffs Harbour, Brisbane or Melbourne
Ongoing | Full-time
o Lead ICT operational response for major incidents in a national, safety-critical environment
o Provide people leadership to senior technical staff and drive operational performance across ICT services
o Flexible work options and generous leave, including Christmas shutdown
About AMSA - Work with Purpose
Safe Seas. Clean Seas. Saving Lives.
At Australian Maritime Safety Authority (AMSA), every role contributes to our mission to protect lives, support safe maritime operations, and safeguard Australia's marine environment.
We are Australia's national agency responsible for maritime safety, marine environmental protection, and search and rescue coordination. Our work is enabled by strong digital, corporate and specialist capabilities that support operations nationwide.
With around 500 employees across Australia, AMSA offers meaningful careers in a complex, highly regulated environment with national impact. Learn more at amsa.gov.au.
About the Role
This role provides operational leadership across AMSA's ICT environment, with accountability for major incident response and the stable, secure delivery of infrastructure and platform services.
You will act as the operational authority during high-impact incidents, coordinating technical teams and service providers to ensure timely resolution and clear communication, while providing people leadership to Level 3 technical staff.
The role maintains awareness of cyber security risks within ICT operations and works closely with Cyber Security and IT Security Advisory functions during security-related incidents.
In this role you will:
* Act as the operational authority for major, escalated and cross-domain incidents, ensuring coordinated response and timely resolution
* Lead and develop Level 3 technical staff, driving capability, performance and consistent operational standards
* Own operational change and risk management for infrastructure services, including high-risk and emergency changes
* Ensure secure, reliable and compliant operation of ICT infrastructure and platforms
* Provide operational insight and continuous improvement through reporting, analysis and lessons learned
What We're Looking For
You will bring:
* Experience coordinating ICT operations, major incidents and cross-domain technical activities in a complex environment
* Proven people leadership experience for technical teams, including coaching, performance management and capability development
* Strong understanding of infrastructure operations, service management and change control processes
* Experience assessing and managing operational risk across planned and unplanned changes
* Awareness of cyber security risks and controls within ICT operational environments
* Experience working with third-party or managed service providers
* Ability to provide clear, authoritative operational advice to senior stakeholders and governance forums
* Experience supporting Change Advisory Boards or similar governance processes
* Experience in government, regulated or safety-critical environments and familiarity with incident/change frameworks (desirable)
* Behaviours aligned with One AMSA values and ways of working
For further details, please refer to the position description.
Information about our terms and conditions of employment are contained in the AMSA Enterprise Agreement 2024 - 2027
What We Offer at AMSA
At AMSA, we support our people to do their best work through:
* Competitive remuneration and salary packaging options
* 15.4% employer superannuation contribution
* Generous leave entitlements with 20 days annual leave plus paid Christmas shutdown
* Paid parental leave with 18 weeks for primary and 14 weeks for secondary carer
* Wellbeing support with health reimbursements, flu vaccinations and an Employee Assistance Program for you and your family
* Flexible work including work from home arrangements
* Career development including training, study assistance, paid professional memberships
* Opportunity to connect, collaborate, and connect through staff-led networks
One AMSA: Shaping Our Future Together
One AMSA is our commitment to creating a workplace that is safe, respectful and inclusive – where every employee feels valued, supported and empowered to contribute. It shapes how we work together and ensures collaboration, trust, and shared purpose across AMSA.
How to Apply
To apply, visit the Careers at AMSA portal and click 'Apply' on the job listing before 11:55pm AEST on Wednesday 13 May 2026.
You will need to provide:
* A resume (maximum 3 pages)
* A cover letter (up to 300 words maximum) outlining your suitability based on the key responsibilities and capabilities required for the role.
NOTE: Interviews will be held the week commencing 20 May 2026 with a start date of 1 July 2026.
For further information about the role, contact Gavin Thomson, Technical Delivery Lead, on *************@amsa.gov.au or 0422 136 ***.
For questions about the recruitment process, please contact ***********@amsa.gov.au.
Applications from recruitment agencies will not be accepted, as AMSA recruitment is managed internally.
AMSA does not engage staff under the Public Service Act 1999. AMSA engages employees under the Australian Maritime Safety Authority Act 1990 and our remuneration arrangements are specific to AMSA.