Senior Claims Specialist (Life Insurance)Senior Claims Specialist (Life Insurance)1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders.Closing date: 20th June 2025.Please note Rest does not accept speculative resumes from recruitment agencies. Rest will review applications prior to the closing date and may close the role earlier.Job DescriptionJoin a Leading Award-Winning Superannuation Fund Provider.Be part of a collaborative Life Insurance Claims team with development opportunity.Great work environment in our new offices located at Circular Quay.Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*.We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome. Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.As the Senior Claims Specialist, Life Insurance you will be part of a team that develops member focussed product offerings and best practice operations that deliver outstanding service to members and employers whilst managing our risks and regulatory obligations.You will with the team work to improve the claims experience for Rest members and their beneficiaries and to oversee the management of member’s death and disability claims.Work to continuously improve the claims experience for members and their beneficiaries and to ensure that any outsource providers are delivering service to Rest’s required standards.Represent Rest in discussions with Rest’s vendors and drive discussions on service delivery with Rest’s vendors.Oversee the management of Rest members’ death and disability claims to ensure the efficient review and handling of death benefit distributions, accepted insurance claims, declined, disputed or litigated claims.Identify opportunities for continuous improvement in both administration and life insurance processes and service, working to improve customer experienceProvide feedback to the Service Solutions Manager regarding any operational issues relating to policy wording to assist in the maintenance of the Rest insurance policies.Support the Service Solutions Manager with other tasks, as required from time to time.QualificationsRG146 in Superannuation (or willingness to obtain)Experience, knowledge, and background to include:Substantial experience with a super fund, insurer, administrator, adviser or legal background dealing with superannuation claims.Advanced customer service skills, including the ability to manage emotionally charged situations effectively.The ability to think differently and solve problems.Solid understanding of super and insurance legislation and practice.Experience representing organisations when dealing with vendors.Thorough knowledge of group insurance policies, definitions, eligibility criteria, terms and conditions.Experience in claims assessment and the ability to liaise with key stakeholders.Strong written and verbal communication skills.Additional InformationOur benefits have been designed so you can tailor your experience with us and include:Personal and professional development opportunitiesPurchase leave scheme and gender neutral 16 weeks paid parental leaveSuper Contribution Continuation for 12 Months of parental leaveIncome Protection InsuranceRest Excellence awards (peer recognition awards based on Rest’s values and behaviours)If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.Please note only people with the right to work in Australia will be considered.*Funds under management as at 30 June 2024. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOther and General BusinessIndustriesInsurance and Financial ServicesReferrals increase your chances of interviewing at Rest by 2xGet notified about new Claims Specialist jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSt Leonards, New South Wales, Australia A$90,000.00-A$100,000.00 2 weeks agoSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 4 weeks agoNorth Sydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 weeks agoClaims Executive / Advocate - Brisbane/Sydney/Melbourne!Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoClaims Specialist - Short Tail, Specialty & Major AccountsMillers Point, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia 1 week agoSenior Property Claims Specialist (12 Month Contract)North Sydney, New South Wales, Australia 3 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia 2 days agoSenior Claims Officer - Property Liability ClaimsSydney, New South Wales, Australia 2 weeks agoPenrith, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia 3 days agoParramatta, New South Wales, Australia 6 days agoAdministration Officer Lvl 4 - Menopause Service - The Royal Hospital for WomenRandwick, New South Wales, Australia 2 days agoMacquarie Park, New South Wales, Australia 5 months agoExpression of Interest to become a #PetSurePerson (Australia)Chatswood, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 4 months agoOutpatient Services - Administrative Officer (Level 3) - Ambulatory Care Business Unit (ACBU)Concord, New South Wales, Australia 2 days agoWe’re unlocking community knowledge in a new way. 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