Job Title:
Team Leader
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Role Overview:
The Accounts Receivable and Debt Team Supervisor plays a vital role in managing complex debt management matters, resolving client issues, and maintaining productive relationships with internal and external stakeholders.
This position involves undertaking general ledger and client account reconciliations, investigating unallocated payments, and seeking to apply and reconcile funds.
The successful candidate will provide daily support to the team, including training and guiding new starters, assist and support the section's management team, and contribute to projects and system improvements affecting team operations.
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Key Responsibilities:
1. Manage relationships and negotiate with clients on complex debt management matters to collect outstanding debts.
2. Resolve escalated client issues and refer them to appropriate internal program areas when necessary.
3. Establish and maintain productive relationships with internal and external stakeholders.
4. Undertake general ledger and client account reconciliations, including investigating unallocated payments and seeking to apply and reconcile funds.
5. Prepare high-quality correspondence and reports for clients, stakeholders, and management related to accounts receivable and debt management activities.
6. Provide daily support to the team, including training and guiding new starters.
7. Assist and support the section's management team.
8. Monitor and update working procedures.
9. Contribute to projects and system improvements affecting team operations.
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Requirements:
To be successful in this role, you will need excellent communication and negotiation skills, experience in managing complex debt management matters, and the ability to work effectively in a team environment.