Business Operations Specialist Job Description
Job Overview
This role is responsible for supporting the execution of our strategy, operations, governance, risk, compliance, and financial processes, enabling successful operations across the region.
Main Responsibilities
* Reporting: Prepare regular business performance updates for leadership and stakeholders, maintain comprehensive reports, executive scorecards, and dashboards to track key results and performance indicators.
* Governance & Compliance: Represent the organization on compliance and compliance-related activities, monitor and liaise with team where remediation activities are required, work with and support the IT Compliance Teams with internal and external audit coordination.
* Finance: Assist in budgeting, forecasting, and financial planning processes, workforce coordination, and keeping a track record of all resource requests and collaborate with various teams throughout the approval process.
* Communication: Ensure that communication flows smoothly across teams, facilitate weekly regional leadership meetings and regular employee briefings, including general management of the meeting, agenda, and content preparation, notes dissemination.
Key Requirements
* A minimum of 5 years of experience in Information Technology performing in a change management, program/project management, or business operations role.
* Demonstrating acumen in operations, risk management, financial management, collecting, interpreting data, and managing high-level projects for executives or senior leadership.
* Excellent analytical, problem-solving, and communication skills, with the ability to present complex information clearly to diverse audiences and all levels of management.
* Attention to detail, with a focus on outcomes.
* Comfortable with data, tools, and systems, proficiency in data analytics tools (e.g., Tableau, Power BI) to analyze data and generate insights.
Preferred Qualifications
* Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field or equivalent experience; a Master's degree is a plus.
* Project Management Profession (PMP Certification).