Job Description
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
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Role Overview
We are seeking an experienced Business Analyst / Consulting Manager with expertise in asset management and field service operations within the utilities sector (water, electricity, or gas).
The role will focus on analysing business processes, implementing digital solutions, and delivering consulting support to improve asset performance, workforce productivity, and customer outcomes.
The successful candidate will bridge the gap between business needs and technology solutions, supporting transformation programs in asset lifecycle management, field service mobility, scheduling, and customer service excellence.
Key Responsibilities
- Partner with utility business stakeholders to elicit, document, and validate requirements for asset management and field service operations.
- Lead workshops and stakeholder sessions to define to-be processes, solution gaps, and improvement opportunities.
- Analyse and optimise business processes in areas such as asset lifecycle management, maintenance planning, work scheduling, dispatching, and field mobility.
- Support implementation and adoption of enterprise solutions (e.g., IFS, SAP PM, Maximo, Oracle Utilities, MS Dynamics FSM).
- Translate business requirements into functional specifications, user stories, and acceptance criteria.
- Collaborate with solution architects and technical teams to ensure alignment between design and business outcomes.
- Develop and manage business cases, benefits realisation plans, and change impact assessments.
- Oversee testing, training, and user adoption of new systems and processes.
- Provide consulting leadership to clients on industry best practices, digital transformation, and regulatory compliance.
- Mentor junior consultants/business analysts and contribute to practice development.
Required Skills & Competencies
Technical & Domain Skills
- Strong knowledge of asset management frameworks (ISO 55000, PAS 55) and field service operations in utilities.
- Experience with enterprise systems such as IFS FSM, SAP PM, Maximo, Oracle Utilities, or similar platforms.
- Skilled in business process mapping (BPMN, Visio, ARIS, or equivalent).
- Understanding of scheduling, routing, and optimisation tools.
- Knowledge of regulatory and compliance requirements in the utility sector.
Analytical & Problem-Solving
- Strong ability to translate complex operational challenges into actionable solutions.
- Expertise in gap analysis, cost–benefit analysis, and performance reporting.
- Experience with data-driven decision support (Excel, Power BI, SQL).
Consulting & Business Skills
- Excellent stakeholder management across technical, operational, and executive levels.
- Proven ability to facilitate workshops and manage cross-functional teams.
- Strong communication and presentation skills to both technical and non-technical audiences.
- Competence in contract/vendor management and system integrator engagement.
Leadership & Behavioral Competencies
- Customer-centric mindset with a focus on service reliability and field productivity.
- Change leadership experience – supporting transformation and adoption of new systems.
- Ability to mentor, coach, and lead consulting teams.
- Adaptability to energetic project environments and evolving regulatory landscapes.
Qualifications & Experience
- Bachelor’s degree in Engineering, Information Systems, Business, or related field (Master’s preferred).
- 10+ years experience in Business Analysis, Consulting, or Project Management roles in utilities.
- Demonstrated track record in asset management and field service transformation programs.
Why Join Us?
- Opportunity to work on large-scale digital transformation programs in the utilities sector.
- Exposure to cutting-edge asset and field service technologies.
- Leadership role with direct impact on customer outcomes, operational efficiency, and sustainability goals.
Equal Employment Opportunity Statement for Australia and New Zealand:
At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work.
We encourage applications from all people with the relevant skillset, and we are committed to removing barriers to the recruitment process and employee lifecycle.
All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.
If you require any accommodations or adjustments for interviews and/or at work, please reach out to ************************ or contact us at +61 *********** (Australia) or +*********** (New Zealand).
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Qualification
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Locations
Sydney
Additional Information
Equal Employment Opportunity Statement for Australia
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity.
Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle.
All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination.
If you require adjustments to the recruitment process or have a preferred communication method, please email ************************ and cite the relevant Job Number, or contact us on +61 ***********.
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Read more about our Privacy Statement.
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity.
Every day, more than 775,000 of us help our stakeholders continuously reinvent.
Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment.
We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health.
We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences.
We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change.
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Required Skill Profession
Business Operations Specialists
📌 *Management Consulting Manager*
🏢 Accenture
📍 Australia