Posted: 14 September
Offer description
Customer Success Leadership Role
The successful candidate will be responsible for leading the Asia Pacific and Japan region, driving revenue growth and adoption of our technology.
This role will own Customer Success, Support, Services, and Renewals, with the opportunity to design and expand our presence in the region from Incident Response to Operations Cloud.
* Lead and manage the existing regional post-sales team, including Customer Support, Customer Success, and Professional services.
* Nurture and enhance the team culture, with sales and post-sales operating as one team.
* Be a trusted advisor and engage with customers at executive levels.
* Partner with other teams to achieve targeted customer outcomes and business value.
* Accelerate closing of large transactions by collaborating with sales and customers to plan 'Journeys to Success' on large-scale deployments.
* Prioritize and orchestrate post-sales resources to maximize revenue and minimize churn/downgrade.
* Source expansion revenue opportunities through customer engagement with other teams.
