**_Key Account Manager_**
**_Holiday Inn Express Hotel Operations_**
**_ Eurest is your complete food and catering partner of choice. We can take care of everything from your boardroom catering to in house hotel food & beverage experiences, as well as create customised eateries you can call your own. We’re also very experienced at looking after the food and beverage needs of corporate offices, distribution centres, and manufacturing facilities._**
**THE POSITION**
- Work closely with clients to understand their needs and contractual requirements, ensuring satisfaction and enhancing service delivery.
- Assess service outcomes to identify areas for improvement, elevating brand standards and fostering memorable guest experiences and loyalty.
- Set and maintain high operational standards through continuous improvement plans to drive better business performance.
- Lead by example, delivering exceptional service to First and Business Class guests, while cultivating a culture of excellence and inclusivity within the team.
- Develop and implement strategies to improve product and service quality within contractual guidelines.
- Encourage continuous improvement, innovation, and collaboration to drive organizational success and empower team members.
- Mentor team members to facilitate knowledge transfer and support their professional growth.
- Leverage financial insights to manage budgets, control costs, and improve profitability.
**THE PERSON**
- Ability to travel occasionally to locations across Australia
- Leverage experience in high-end hospitality and managing catering and cleaning teams in fast-paced settings.
- Demonstrate analytical skills and a proven history in budget management and cost efficiencies.
- Proficient in Microsoft Office and resource management, focusing on profit & loss to achieve financial targets.
- Foster a purposeful culture by promoting innovation and independent decision-making.
- Build and maintain successful business relationships at all levels through excellent communication and interpersonal skills.
- Function as an ambitious leader, experienced in personal development, staff training, and performance appraisals.
**THE PERKS**
- Paid Paternity leave
- Easy access to 100+ retail discounts
- Chance to learn new skills and move to different internal roles
- Access to a wide variety of training & development
- Work life balance
- Clear career paths and support to achieve your goals