Rentokil is seeking an organised Service Planner with strong administrative and communication skills to join our team in Perth on a full-time basis.
Responsibilities
* Organise and schedule regular field service activities for pest control.
* Ensure all Service Technician visits are loaded within set time frames and report any variances to the line manager.
* Organise installations and jobs to be completed within divisional time frames and expectations.
* Respond to customer enquiries and complaints regarding service, and arrange required non-routine service calls.
* Handle all paperwork and administration related to service activities and route documents for entry onto the Branch Contracts Computer System.
* Ensure daily routines of technicians are recorded in accordance with divisional requirements.
* Provide ongoing reports to management covering service status, jobs, customer service history, technician productivity, and customer retention.
* Maintain reporting spreadsheets within the required time frames.
Candidate Requirements
* Excellent phone etiquette.
* Strong written and verbal communication skills.
* Strong computer skills.
* Ability to give clear instructions.
* Strong collaboration skills.
* Strong time management skills.
* Previous experience in a similar role or a fast‐paced office environment.
Benefits
* Work for the world's largest pest control company.
* Mobile phone.
* Employee cash incentive programmes and bonuses.
* Comprehensive induction and training.
* Access to an employee assistance programme for you and your family.
* Ongoing learning and development.
* Career progression opportunities across the company.
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