* A varied and challenging role, the successful applicant will be responsible for assisting and supporting the Coordinator Customer Contact and leadership team.
* Competitive annual salary commencing at $82,559, plus up to 14% superannuation
* Great range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements and a fortnightly RDO
**********INTERNAL ONLY**********
Officer Customer Contact Support (Town Hall) - Fixed Term
Remuneration: Annual salary commencing at $82,559, plus up to 14% superannuation
Closing Date: Sunday 25th January 2026 at 11.00pm AEST
No late applications will be accepted. Only applications received via Council's online application system will be considered.
Role Overview
Gympie Regional Council has an exciting opportunity for an existing GRC employee for a full-time fixed term position for approx. 7 months. This role is responsible for supporting high quality, professional customer service, assisting in the development and implementation of quality standards, processes and documentation to meet customer and organisational requirements. This position is responsible for assisting and supporting the Customer Contact Coordinator and leadership team in the delivery of daily operations and reporting functions. This role is involved in the completion of more complex requests or enquiries and provides an escalation point and support for customer contact officers.
Essential Knowledge & Skills:
* Relevant qualifications or experience in the Customer Contact industry or the ability to demonstrate equivalent related experience.
* Commitment to effective Contact Centre operations and service experience.
* Demonstrated experience in providing high level administration and operational support to management.
* Demonstrated ability to work autonomously or cooperatively in an integrated team environment by developing effective working relationships with a variety of stakeholders.
* Demonstrated outstanding level of verbal, written and active listening communication skills with the ability to relate and adapt to internal and external customers at all levels either face to face, via phone or email
* Demonstrated experience in cash handling processes.
* A commitment to ongoing development by taking a proactive approach to continually improving skills and abilities.
* Resilience and manage high volume workloads with the ability to multi-task.
* Queensland 'C' Class driver's licence that is current and maintained.
Essential Requirements:
* Focus on the completion of escalated or complex requests or enquiries, providing accurate information, adding value and supporting the community when undertaking these requests.
* As directed by the Customer Contact leadership team, provide relevant informal feedback, training and information sessions to customer contact and council officers to ensure procedures and processes are followed during customer interactions.
* Provide day to day operational support to the Customer Contact leadership team, including collation and cleansing of data, monitoring performance, and sharing knowledge of customer contact process both within customer contact and other business units.
* As required, provide customer service and support at all council customer service points and across all customer contact positions for business continuity purposes. This includes general administrative activities such as collation of files, document management, data entry, supporting staff, application entry, invoice generation, processing payments, banking and responding to enquiries.
* As required, assist in the delivery of high-quality customer service by providing accurate and consistent advice to customers through a range of mediums including face to face, phone and email.
* Respectfully and professionally contribute to the Customer Contact team culture, receive feedback, support peers and identify customer service improvement initiatives.
* Enhance and maintain positive internal and external customer relationships.
Position Description
For a full position description containing essential and desirable criteria, please click here.
Who to Contact
For information regarding the requirements of this role, please contact Council's Senior Officer Customer Contact, Tamyka Jewell via email
For assistance lodging your application using Council's online system, please contact Council's Officer Recruitment, Sue Rossi on or email
Our Process
Successful applicants will be required to undertake various checks such as skills, qualifications, reference, medical and national police.
Keen to apply? - Simply visit SharePoint
1) Download and review the position description above
2) Complete the information below as requested using your personal email.
3) Click 'APPLY'
4) Attach your resume, covering letter and a single document containing copies of your qualifications, licences or tickets as applicable.
5) Click 'NEXT' and 'CONFIRM'
Please note before continuing: It is advisable that you prepare your responses in a separate word or text document, saving your work as you go and that you then copy and paste this prepared information in the form before completing the application process. Please keep your responses to a maximum 300 words for each question.
Applications close on Sunday 25th January 2026 at 11.00pm AEST. No late applications will be accepted. Only applications received via Council's online application system will be considered.
Gympie Regional Council is proud to be an Equal Opportunity Employer, and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.