Overview
As a Tesla Vehicle Technician you'll be responsible for upholding Tesla's exceptional Service standards. In this role, you will be responsible for delivering an impeccable service experience to each and every Tesla customer while preparing to meet the needs of our Model S, Model X, Model 3 customers and beyond. This role will be a hands on technical role that will see the workshop numbers scale as we get more products in market.
What You'll Do
Our Service team must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials
Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers
People: Our Technicians set the example. We expect you to put the team's success before your own, and actively push yourself growth and development with the team. You and the team will set the standard for open communication, active problem solving, and a positive work environment
Operational excellence: As a Technician, you form an integral part of the Service team and the customer experience. If our Technicians don\'t operate effectively, the Service Center doesn\'t
Our Service team acts in the best interest of Tesla at all times. You must have a passion for our mission, our people, and our customers
Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures
What You'll Bring
Educational experience: Qualified motor mechanic, Registered Vehicle Technician
Minimum 2-3 years' experience as a Registered Vehicle Technician
Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicle including testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules
Knowledge and experience using diagnostic scan tools, following diagnostics and operating scopes
Hybrid Experience a bonus
Valid driver\'s license and insurance required
HVAC Licensing a bonus
Good verbal English capabilities
Occasional travel will be required both interstate and international
Self starter with a team player attitude is a must
Love to change the status quo and work well in high-pressure situations
Be strategic and proactive. You must think and plan ahead to ensure you execute well.
Be self-aware, flexible and open-minded. You are in a start-up environment
Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset
Be an advocate for your customers and your team. Your success depends on theirs
#J-18808-Ljbffr