Retail travel sales consultant (geelong)

Geelong | Full-time 38 hrs | Hybrid role

Overview

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. Join our leisure team whose job it is to help people live their best lives – whether they're on holiday, visiting an attraction or treating loved ones to a special experience. Make a positive impact on an industry that is growing and changing while being part of a supportive, collaborative culture with a varied business from our award-winning RACV Clubs and Resorts across Victoria, Queensland and Tasmania to premium partner hotels, tours, cruises, events and experiences.

Role Description

As a Travel Consultant you will utilise exceptional customer‐service skills and share extensive knowledge of global destinations to create personalised travel itineraries. You will manage the entire customer experience from enquiry to completion.

• Promote holiday packages, flights, hotels, cruises, tours, experiences and insurance
• Build relationships with customers face‐to‐face and online, managing new enquiries, quotes, itineraries, amendments and cancellations
• Facilitate domestic and international travel bookings and payments between travellers and suppliers, using Amadeus GDS
• Convert enquiries into confirmed bookings, cross‐selling and up‐selling travel products
• Manage travel credits, refunds and changes
• Attend sales meetings and achieve targets & KPIs
• Attend industry events such as supplier & product events, ship inspections and travel expos
• Work in the Geelong retail store Monday‐Friday 9am‐5pm with occasional out‐of‐office industry events; potential for future weekend work

Qualifications & Experience

• Retail travel agency experience – essential
• Certificate III in Travel or higher – preferred
• GDS experience in Amadeus, Sabre or Galileo
• Passion for the travel industry and personal travel experience
• Excellent customer service and communication skills
• Strong organisational, attention to detail and problem‐solving skills
• Ability to manage workflow, set goals, meet sales targets and work productively
• Ability to work independently and as part of a team
• Excellent personal presentation
• Availability to attend induction training in Melbourne for the first 2–3 weeks; travel costs covered by RACV

Benefits

• Permanent Full‐time 38‐hour week | Hybrid role
• Market‐competitive salary
• Generous employee benefits and discounts on RACV products and 10 resorts
• TRAVEL! Bonus Scheme, Famils & Supplier Incentives
• Training, development and career progression opportunities
• Uniform provided

Equal Opportunity Employer

We welcome diverse and inclusive workplaces and want our people to feel supported. If you require reasonable adjustments to the recruitment process or role, please let our Talent Acquisition Team know.