Location: Canberra, Australia
Function: (DEAI HV) GCSS
The Senior Support Specialist provides experienced, in-depth, specialised support and advice to assist Hitachi Vantara's customers address their solutions challenges. This includes, but is not limited to, the support of specific Hitachi Vantara product(s) and their respective layers of integration as corporate and enterprise solutions. The Senior Support Specialist works with both internal and external customers and must be comfortable communicating effectively and proficiently with all stakeholders. The Senior Support Specialist acts as central point of contact for handling of internal escalations (from level 1 and to level 3 and above) and liaison with third party vendors and service providers. Internally, as part of the wider Hitachi Vantara Global Support team, the Senior Support Specialist plays a leading role in advising and assisting the development of the Technical Support Specialists (tier 1) with further skills and knowledge. The Senior Support Specialist is a member of a global team of cust
#J-18808-Ljbffr