Service Delivery Manager – Bravura Solutions
We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment.
About the Role
The Service Delivery Manager is responsible for managing day‑to‑day relationships with high‑value clients, ensuring Bravura delivers high‑quality services within acceptable profitability margins.
* Act as the first escalation point for service, operations, software, cloud and consulting support.
* Project manage small to medium projects, manage incidents and identify revenue opportunities.
* Assist clients to understand available solutions and exceed their expectations through relationship‑management disciplines.
* Deliver all services conducted for the client, including day‑to‑day services (billable or non‑billable) and projects.
* Ensure client SLAs are consistently met and actively escalate any risk of exception.
* Run regular client Service Delivery meetings, reporting program performance and additional service opportunities.
* Control project schedules, report activities, timelines, impacts and implications to stakeholders.
* Improve service delivery efficiency through continuous improvements.
* Identify, assess, manage project risks and develop mitigation strategies.
* Coordinate resourcing, tracking and manage activities and deliverables to achieve outcomes.
* Manage budget forecasting and P&L for clients, analyse variances and take appropriate action.
* Manage time recording, reporting and invoicing for clients.
* Ensure contracted services are delivered and additional services follow the approved Change / Statement of Work process.
Qualifications
* Relevant tertiary qualifications.
* Proven service delivery and operational skills in financial services, wealth management or technology industry.
* Experience in account management and relationship management.
* Effective leadership and project management skills.
* Excellent communication, interpersonal and motivational skills.
* Negotiation and dispute resolution skills.
* Understanding of systems development methodologies and architecture.
Benefits
* Competitive salary and employee benefits scheme.
* Two paid volunteering days and community‑based initiatives.
* Parental (including secondary) leave policy.
* Bravura Leave day to celebrate events important to you.
* Generous reward and recognition programs.
* Friendly, social and supportive global team that embraces diversity.
We make hiring decisions based on your experience, skills and passion, so even if you don't match every listed skill or tick all the boxes, we would still love to hear from you. Interviews are primarily conducted virtually; if you require reasonable adjustments or wish to indicate preferred pronouns, please let us know. All final applicants for this position will be asked to consent to a criminal record and background check. People with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
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