Service Improvement Expert
We are seeking a Service Improvement Expert to join our team. As a key member of the Enterprise Performance Group, you will play a pivotal role in enhancing experiences for students, staff, and academics across the institution.
Job Description:
The Service Improvement Expert will support continuous improvement initiatives, applying a blend of methodologies to address complex challenges and opportunities. This role offers you the chance to support innovation in service delivery, influence university-wide practices, and contribute to a culture of excellence in one of Australia's leading universities.
Key Responsibilities:
* Apply and advocate for service improvement methods, including Lean, Six Sigma, and Business Process Management.
* Work with diverse university stakeholders to promote the value of service improvement approaches.
* Frame complex problems, gather data, and implement systematic improvements across university processes.
* Design and support delivery of engaging workshops for skills training, education, and coaching in improvement methodologies.
* Support the delivery of lasting improvements aligned with the university's commitment to excellence.
Requirements:
To be successful in this role, you will have:
* Qualifications in Lean, Six Sigma, BPM, or related fields.
* Tertiary qualifications in Business, Engineering, or Systems Thinking (desirable).
* A solid understanding of service improvement methodologies and their application.
* Experience in framing problems, analysing data, and implementing process improvements.
* Strong interpersonal skills for building relationships across a complex organisation.
* Excellent verbal and written communication abilities, including presentation skills.
* A growth mindset with empathy, curiosity, and resilience.
* Experience in higher education or similarly complex environments (desirable).
* Willingness to occasionally work outside regular hours as needed.
* A current Working with Children Check.
Benefits:
In addition to a competitive salary and generous leave provisions, we offer a range of benefits, including:
* Salary packaging.
* Health and well-being services.
* Discounts on graduate courses.
About Us:
Join us at the University of Melbourne, a global leader in higher education. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research.