Branch Customer Advisor – Banking – Mackay
We are a customer‐obsessed organization that prioritises the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer‐centric company in Australia and New Zealand.
Hours (5 days per week)
9:00 am – 4:30 pm, Monday, Tuesday, Wednesday, Friday and 9:00 am – 5:15 pm on Thursday.
Benefits and Development
* Access to banking and financial services discounts including competitive rates and reduced fees on home loans, credit cards and insurance.
* Extensive range of benefits and discounted offers on travel, fitness, events and technology.
* Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave.
* Access to NAB's tailored career development programs, upskilling and mobility opportunities.
Responsibilities
* Support the Mackay branch by being the first point of contact for customers and putting them at the centre of everything you do.
* Identify the most suitable products and services for customers such as account opening, unsecured lending and banking transactions.
* Demonstrate our Smarter Banking options (self‐service and digital) for customers, making banking simple, easy and secure.
Qualifications & Expectations
* A passion for delivering quality, gold‐class experiences for a diverse range of customers.
* A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
* Customer‐centric thinking and an appreciation for inclusion and the diversity of our customers.
* No banking experience is required – full training will be provided.
Diversity & Inclusion
We are committed to building a culture of equity and respect where every employee feels valued and appreciated for being their authentic selves. We foster an inclusive environment where all colleagues' unique backgrounds and identities are respected and celebrated.
Equal Employment Opportunity
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.
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