Job details Customer Support (Technical Parts) $***** per hour + penalties Monday to Friday | 7:00am 3:00pm Location: Ingleburn, NSW About Our Client Our client is a leader in the industrial and mechanical services sector, committed to delivering high-quality products and technical support solutions.
You will be joining a supportive and knowledgeable customer support team in a professional office-based environment.
What You Will Be Doing Answer and manage technical support enquiry calls from customers, engaging internal employees to address and resolve questions Provide customer support including accurate parts interpretation and technical assistance Manage quotations, including preparation, follow-up, and resolution Support engine quotations and sales-related activities Ensure customer satisfaction through friendly, efficient, and timely communication Handle delivery and transport tracking enquiries Systems Daily CRM case management handling Management of individual and shared Customer Service Centre (CSC) mailboxes ERP system data entry and processing of parts quotations and customer orders What You Will Need Sound knowledge of pumping systems, generators (gensets), lighting, diesel engines, and mechanical equipment Experience using ERP systems Proficiency in Microsoft Office applications Ability to accurately interpret operating, maintenance, and spare parts manuals Knowledge of the M3 system is desirable Whats in it for you Supportive team environment with on-the-job training Super paid on all hours My Benefits - Working with WorkPac means you can access major discounts across leading retailers, explore the Wellbeing Hub as well as acquiring special offers through our partnership with Flare Apply Now Click on the Apply button or for more information please contact: Beth Ryan ********** Beth.Ryan @workpac.com Job Order Reference Number: NEWCIJ********** About WorkPac WorkPac is one of the largest workforce solutions businesses in Australia, backed by over 25 years of proven success.
We offer tailored, end-to-end solutions in recruitment, skills and career development across diverse sectors, including Mining, Construction, Industrial, Engineering, Healthcare, Social Care and more.
Equal Employment Opportunity At WorkPac, we foster a work environment where everyone feels welcome and valued.
As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.