Visits Processing Officer
Key Responsibilities:
* Coordinate and process visitor applications and attendance at the correctional centre.
* Maintain accurate records of visitor details.
* Ensure confidentiality of all documentation handled.
Primary Accountabilities:
* Process bookings ensuring all visitors are approved.
* Input and maintain accurate computerised and hardcopy records of visitor details.
* Ensure confidentiality of all documentation handled and maintain a secure filing system.
* Relay information regarding visits procedure at time of booking.
* Confirm booking on arrival of visitors.
* Direct visitors as required.
* Manage own work-flow by negotiating and confirming work priorities for work completion in consideration of the needs of other officers.
* Answer queries from members of the general public and relatives and friends of prisoners.
* Provide information service relating to visit times, days, duration and frequency of visits.
* Maintain confidentiality when dealing with visitors.
* Receive monies and approved items of prisoner property from and to external parties.
* Maintain confidentiality.
* Liaise with intelligence, custodial and sentence management personnel in relation to individual prisoners as a component of the case and sentence management process.
* The role description provides the minimum requirements for the role. The incumbent may be required to undertake other duties as required outside of these primary accountabilities.
* Applications to remain current for 12 months.