At Scope, we create meaningful opportunities for people with disability to belong and thrive. Every day, our teams empower people to live their dreams and we're looking for a passionate Therapy Office Administrator to help make that happen.
As one of Australia's largest not-for-profit disability service providers and a registered NDIS provider, Scope delivers a wide range of services across Victoria and New South Wales. Our work is grounded in values that celebrate people, encourage collaboration, and inspire courageous action.
About The Role
Based at our Warragul therapy site, this role is the friendly face and organised backbone of our Therapy team. You'll ensure everything runs smoothly from coordinating appointments to delivering exceptional client service. Working closely with therapists and the Therapy Contracts Lead, you'll play a vital role in supporting a strengths‐based, family‐centred therapy service that empowers clients and their families.
What You'll Be Doing
* Welcome and support clients, families, and staff with warmth and professionalism
* Manage and coordinate therapy appointments
* Respond to enquiries via phone, email, and face‐to‐face interactions
* Book and manage appointments, cancellations, and reschedules
* Coordinate therapist calendars (including leave and professional development)
* Arrange resources such as rooms, vehicles, and online sessions
* Maintain accurate client records across management systems
* Ensure tasks are completed within set timeframes and quality standards
* Follow policies, procedures, and compliance requirements
* Identify ways to improve processes and client experience
* Collaborate with colleagues to enhance service delivery
About You
* You're organised, proactive, and people‐focused, with a passion for delivering great service.
* Experience in administration and customer service
* Ability to build strong relationships across teams and with clients
* Strong organisational and time‐management skills
* Comfortable managing competing priorities in a busy environment
* Experience in disability, health, or community services (highly regarded)
Requirements
* NDIS Worker Screening Clearance
* Employee Working with Children Check
* Valid working rights in Australia
* International Police Check (if applicable)
* Driver's licence (if required for the role)
Accessibility & Inclusion
This role has been intentionally designed to be accessible and inclusive for candidates with disability. If you identify as a person with disability, we will work with you from application stage onwards to ensure reasonable adjustments are in place to support your success. If at any time you require us to adjust our recruitment process to meet your individual needs please email careers@scopeaust.org.au.
Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.
Scope (Aust) is a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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