Why work at LSC?
Have you been recently reflecting on your career? Are you interested in working within a company nearing its 100-year anniversary?
For 99 years, LSC has been dedicated to Protecting People, Places, and Possessions,and our success comes from the passionate individuals who share this mission.
Our recent employee engagement survey illustrated why you should join us:
* 96% expressed medium to high levels of job satisfaction
* 96% said that they feel a sense of loyalty to their co-workers and LSC
* 93% of employees polled said they would recommend LSC as a great place to work, and we hope you might too.
* 85% told us that they find their work challenging and interesting
As an Australian, family-owned business where our employees and our clients are all part of our extended family. We are proud to be the go-to, complete solution provider for Australian and New Zealand security professionals.
We don't just provide security solutions - we provide peace of mind. If you have what it takes to help LSC continue its legacy of protection and service,we would love to welcome you to our team.
About you
We are seeking a proactive, motivated, and customer-focused individual who thrives on building strong relationships. If you enjoy understanding customer needs, providing tailored solutions, and supporting customers to find the right products, we would love to hear from you.
While industry or wholesale experience is an advantage, what matters most is your positive, can-do attitude and commitment to delivering exceptional customer service across phone, email, and face-to-face interactions. Teamwork is at the core of our NSW Branch, and we are looking for someone who will contribute to our supportive and high-performing environment. In return, you will be part of a friendly and professional team and receive ongoing product training, along with opportunities for continuous professional development.
Your broad responsibilities will include
* Provide a high level of face to face and telephone communication with customers.
* Increase sales through relationship building, promotion of LSC products and service.
* Build customer support and loyalty by producing continuous and high-level customer service.
* Identify sales opportunities by suggesting new/alternative products.
You will bring to the role
* Ability to develop strong customer relationships
* Commitment to providing exceptional customer service
* Strong work ethic and willingness to go above and beyond to achieve results, contributing to the team
* Experience within a fast-paced customer service environment
* Exposure with liaising and assisting Account Managers on customer requests and enquiries
* A good telephone manner, with demonstrated patience with customers and the ability to understand problems communicated by telephone and the capacity to clearly articulate solutions by phone to customers who may have minimal levels of computer literacy.
* Proficient computer skills, focusing on attention to detail and accuracy
* Excellent written and verbal communication skills.
* Ability to work as part of a team in a busy office environment.
* Knowledge or experience in either Locksmith/ Electronic Security or Hardware industries would be beneficial.
Benefits
* Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most.
* Access to exclusive discounts through our employee benefits platform.
* A diverse team that's committed to creating an inclusive environment for everyone.
* Dental reimbursement scheme for permanent employees – claim up to $200 dollars a year for preventative dental.
Recruitment Agencies – thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we will be in touch.
At LSC, we want our people to reflect the communities we operate in, and encourage applications from a diverse range of people, backgrounds, and experiences.
Candidates must have full Australian working rights to be considered.