Our organization seeks a seasoned Data Center Operations Manager to oversee the efficient operation of our data centers in Sydney and Australia. This senior-level position will be responsible for leading site operations, managing teams, and ensuring the stability, security, and efficiency of our mission-critical infrastructure.
Key Responsibilities
* Site & People Management: Lead, staff, and manage a team of data center technicians across the Sydney and Australia sites, including scheduling, training, and performance evaluations, ensuring the efficient operation of the data centers.
* Manage day-to-day operations and workloads for both locations, ensuring all tasks are prioritized and completed efficiently.
* Travel as needed between the Sydney and Australia sites to provide direct oversight and hands-on leadership.
* Collaborate with teams to develop and implement data center policies and standards, ensuring compliance with industry best practices and regulatory requirements at both locations.
Operations & Vendor Management
* Develop and manage budgets for data center operations, including hardware, software, and personnel costs for both sites.
* Vendor Management: Oversee the management of vendors and onsite support teams to ensure timely delivery of services and equipment.
* Ensure proper accountability for equipment and assets, including tracking and reporting of inventory and maintenance schedules.
* Develop and implement logistics plans for the efficient movement of equipment and personnel.
* Program Management: Prioritize Data Center related programs, improvements, and operation requirements.
Technical Expertise
* Provide technical expertise to troubleshoot and resolve complex issues related to Linux systems, networks, storage devices, and other data center equipment.
* Stay up-to-date with industry trends and technologies, and recommend improvements to operations.
* Participate in disaster recovery and business continuity planning to ensure minimal downtime and data loss.
Qualifications & Skills
* 10+ years of experience in data center management, with a focus on people and site management.
* Knowledge of DCIM systems, including installation, configuration, and basic troubleshooting.
* Deep knowledge of data center infrastructure including servers, storage systems, network devices, and structured cabling.
* Strong leadership and communication skills, with a track record of building and leading high-performing teams including engineers and technicians.
* IT Hardware troubleshooting capabilities.
* Experience with data center management software, such as Ansible, Puppet, or Chef.
* Familiarity with ticketing systems (Jira, Remedy, ServiceNow, etc).
* Knowledge of structured cabling and deployment of networking cabling plants.
* Familiarity with cloud computing platforms, such as GCP and Kubernetes.
* P/L and metrics for manufacturing facility or data center.
* Excellent communication and problem-solving skills.
* Ability to work in a fast-paced environment with multiple priorities and deadlines.
* Strong analytical and problem-solving skills, with the ability to think critically and strategically.
Preferred Qualifications
* 2 years of experience in a startup environment, with a focus on rapid growth and scalability.
* Experience with agile project management methodologies, such as Scrum or Kanban.
* Experience with cloud-based data center management tools and platforms.
* Familiarity with containerization and orchestration technologies, such as Docker.
* Networking Experience (DNS, DHCP, PXE, TCP/IP).
* Experience managing multiple sites or a globally distributed team.