Administration Officer
“Join a supportive team making a real difference”
Part-Time | 15–30 hours per week (exactly 22.5hrs per week / 3 days / Monday - Wednesday) | Gladstone QLD
Are you an organised, people-focused professional who enjoys working in a fast-paced environment where your work truly matters?
CQ Psych Services is looking for a Dedicated Administration Officer to join our Client Relations Team. In this role you will be the welcoming face and supportive backbone of our practice, helping ensure every client experience is warm, smooth and professional.
You will be part of an established, collaborative admin hub that works closely together to support clinicians, clients, and the smooth running of the practice.
This role is perfect for someone who enjoys variety, values teamwork, and wants to contribute to meaningful work that supports the mental health of our community.
Why Join CQ Psych Services?
At CQ Psych Services, administration is not just about booking appointments — it’s about creating a positive experience for every person who walks through our doors.
Our team culture is built around:
* Collaboration – working together to support each other and our clients
* Respect – valuing diverse perspectives and experiences
* Integrity – acting with honesty and professionalism in everything we do
* Teamwork – supporting one another in a busy and rewarding environment
* Growth – learning, improving and developing together
* Self-Care – recognising the importance of wellbeing for both clients and team members
We are proud to have created a workplace where people feel supported, respected and valued.
What’s On Offer
We want our team members to enjoy coming to work and feel confident in their role. That’s why we offer:
✔ Structured onboarding and training to support your transition into the role
✔ A supportive and collaborative administration team
✔ Well-established systems, policies and procedures
✔ Opportunities to learn new skills and grow professionally
✔ A workplace culture that values communication and team input
✔ CPD bonus to support professional development (available after successful completion of probation)
✔ FREE Yaralla Fitness Centre membership (available after successful completion of probation)
✔ A role where you contribute directly to improving client experiences
You’ll also enjoy working in a practice where team connection, encouragement and shared success are part of everyday work life.
About the Role
This is a busy and varied role within our Client Relations Team.
You will work alongside other Administration Officers to ensure our clients receive a welcoming and supportive experience from their first contact with the practice.
Your responsibilities will include:
* Greeting and assisting clients in person and over the phone
* Booking and managing appointments for multiple clinician diaries
* Supporting clinicians with scheduling and client coordination
* Managing client enquiries via phone and email
* Processing payments and invoicing
* Maintaining client files and administrative records
* Supporting daily operations to ensure the practice runs smoothly
* Utilising systems such as Zanda, DropBox, Stripe and Trello
* Maintaining a professional, welcoming front-of-house environment
* Completing team training and supervision sessions
This role requires someone who can multi-task, prioritise effectively and maintain attention to detail while delivering exceptional service.
About You
You are someone who:
✔ Is organised and enjoys working in a fast-paced environment
✔ Has a warm, professional and empathetic communication style
✔ Enjoys working as part of a supportive team
✔ Has strong attention to detail and administrative accuracy
✔ Can manage competing priorities and remain calm under pressure
✔ Is respectful, patient and non-judgmental with clients
✔ Values confidentiality and professionalism
Preferred experience:
* Minimum 2 years administration experience
* Experience in medical, allied health or professional services environments
* Strong computer and organisational skills
* Experience with practice management systems (desirable)
*
About CQ Psych Services
Now in its 8th year of operation, CQ Psych Services is a well-established and growing private practice supporting individuals and families across our region.
Our vision is:
“To be our community’s leading and most trusted provider of innovative, compassionate, and personalised mental health care — delivering quality therapy that inspires and motivates clients to create the best life for themselves.”
We believe that a positive client experience begins from the very first interaction, which is why our administration team plays such an important role in the success of our practice.
Our work and commitment to the community has been recognised through multiple awards and nominations, including:
* Chamber of Commerce Best in Business Award – Innovation (2020)
* Multiple nominations including Professional Services, Customer Service, Health & Wellbeing and Business Leadership awards
What Our Team Says
Di – Administration Officer
\"Being part of the admin team at CQ Psych Services is fast paced and keeps my day interesting. We have a relaxed atmosphere at front of house, a great office environment and an amazing team who offer support and encouragement. There’s always time for a coffee and a catch up with the team. I can honestly say that I enjoy coming to work.\"
Kate – Administration Officer
\"Working at CQ Psych Services is an amazing opportunity and experience. The values, professionalism and integrity mean that we are able to provide the highest quality of care for our clients, whilst still being able to manage a wonderful work/life balance. Burnout prevention and support is managed beautifully, and I love being a part of this incredible team.”
Nina – Provisional Psychologist
\"I feel very valued and appreciated at CQ Psych Services. There is so much support! I’ve achieved so much already since starting my internship here and I’m excited to continue my growth with the CQ Psych Services team.”
Life in Gladstone
Our practice is located on the beautiful Central Queensland Coast in Gladstone.
Enjoy a lifestyle that includes:
* Easy access to beaches and fishing
* Freshwater lakes and bush adventures
* Walking paths and outdoor spaces
* Family-friendly community facilities
If you are looking to escape long city commutes or build your career in a thriving regional community, Gladstone offers an exceptional lifestyle.
Click on the link to view the Gladstone Livability Video and get an idea of how amazing our little town is - https://www.youtube.com/watch?v=D-_MnHgGyV4
How to Apply
We would love to hear from you.
Please submit:
* Your Resume
* A Cover Letter outlining your experience and what you would bring to the role
Both documents are required to be considered for this position.
All applications will be treated with strict confidentiality. Only shortlisted applicants will be contacted.
For more information or to request a copy of the Position Description, please contact:
Jessica Butler – Practice/Business Manager
Email:
View our welcoming document here: https://cqpsychservices.com.au/join-our-team/
Join Our Team ~ Video: https://www.youtube.com/watch?v=a3ZrfmcDT6g&t=6s
Job Type: Part-time
Pay: $29.00 – $30.00 per hour
Expected hours: 22.5 per week
Benefits:
* Gym membership
* Professional development assistance
Ability to commute/relocate:
* Barney Point QLD 4680: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
* Looking at the Job Description please detail how your experience, abilities and knowledge would enable you to achieve the Position Responsibilities and Key Accountabilities of the role.
* CQ Psych Services values are based on Collaboration, Respect, Financial Stability and Growth, Teamwork, Reputation, Integrity and Self-Care. Looking at the role, how would you contribute to these values?
Experience:
* office administration: 2 years (Preferred)
Work Authorisation:
* Australia (Required)
Work Location: In person