Job Title: System Administrator - Technology for Business
A casual position offering guaranteed base earnings and career progression opportunities with a trusted national brand.
About Us:
Harvey Norman Technology for Business is a leading provider of tailored technology solutions for businesses. We pride ourselves on delivering innovative services and building strong relationships with our customers and industry partners.
Key Responsibilities:
* Assist in deploying the TSSP tech stack, including RMM tools, Intune, security systems, email filtering, and web filtering solutions
* Configure devices, user accounts, and applications in line with client requirements
* Ensure all systems are set up to meet security best practices and compliance standards
Systems Administration & Security:
* Assist with project deployments, configuration, and management of tech stack like RMM and SIEM tools
* Configure M365 environment with CA, device configuration, and standard policies/settings
* Monitor and maintain IT security systems, ensuring adherence to best practices and policies
* Perform routine maintenance and updates on systems and software
CRM & Security System Support:
* Manage tickets, activities, and tasks in CRM platform Connectwise
* Assist with L1 technical requests when required
Documentation & Reporting:
* Create and maintain detailed documentation for technical procedures, configurations, and client environments
* Provide regular reports on support activities, incidents, and resolution times
Preferred Skills & Experience:
* Microsoft 365 Expertise: Hands-on experience with Microsoft 365 tools, including Entra, Intune, and Defender
* IT Security: Knowledge of cybersecurity principles, practices, and tools
* RMM, MDR & SIEM Tools: Familiarity with managing RMM, MDR, and SIEM platforms
* CRM Experience: Experience using CRM systems
* Technical Documentation: Ability to create clear, concise, and accurate documentation
* Problem-Solving Skills: Strong analytical and troubleshooting abilities
* Communication: Excellent verbal and written communication skills
* Customer Service: Friendly and professional with a client-first attitude
Why Join Us?
* Work alongside a supportive and visionary team
* Opportunity to shape the marketing and partnership strategy for a growing business
* Flexible working arrangements to promote work-life balance
* Be part of a forward-thinking team that values innovation and collaboration